Tixr

(6) Low.
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Tixr

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Tixr Reviews

1.7

Out of 5 stars
(6 Reviews)

Low.

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Tixr
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from SpaceX

Monday, October 16, 2017

Great fan support. Our tickets arrived after we had left for our cross-country trip and our fan support specialist (Alex maybe?) worked to get us new tickets quickly. Fast email response too

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Thursday, August 10, 2017

Tixr has completely inadequate customer service. After signing up for a payment plan for multiple tickets to a festival, my card linked to the plan was stolen. I tried for weeks to update my card with them, but it wouldn't work. I called and left at least 20 voicemails to which no one ever responded. The email requests I sent were responded to days later, often giving me useless instructions and how-to's that I had already tried. I asked to speak to someone who could take a payment over the phone, or look further into the web issue without ever getting a person to acknowledge my requests. After 8 months of cleared payments for over $1000, I lost my tickets. I asked for a refund and my request was never answered, my final payment was not received by fault of my own, but because no one was willing to help me with their tech issue. I ended up having to dispute the charges with my bank. This was the single worst customer service experience I've ever had.

3 of 5 people found this review helpful.

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from Flyy Resource Group

Tuesday, August 8, 2017

This is by far the worst company ever to due business with. We were on vacation purchased tickets and were denied entry. The event organizer referred us to the website for a refund after 4 weeks of emails the tixr declined the refund of $70- no services rendered- total scam- will never purchase again and will make sure everyone knows

2 of 3 people found this review helpful.

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from Professional fabulous girl

Thursday, August 3, 2017

Tixr support is just awful. Absolutely the worst customer service on earth. When you call their support number, it either rings for days and tells you to leave a message (they won't call you back. It's been three weeks and I've left several messages) and if you email them, they'll provide you an awesome answer that's not even related to what you need :)

I needed a payment to be reprocessed after being declined due to a lost card. When I emailed them, they sent me some crap about how to transfer tickets.. They didn't even read my support ticket. If you can get business anywhere else, do it.

3 of 3 people found this review helpful.

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from Bancorp Insurance

Thursday, February 23, 2017

If you want bad customer service work with this outfit. I was trying to chase down tickets I had purchased. In doing so I told them the date when I purchased the tickets and the amounts that were charged to my credit card. I was fine with the charges, I just wanted my tickets. Because I had two identical charges they refunded one of my tickets. I did not ask for the refund and I did not want a refund I wanted the ticket. The charges were identical because I bought two tickets. Now I am told they cannot reinstate my ticket, that the customer service representive refunded with out asking me if I wanted it refunded. Now I am told if I want another ticket I have to buy another one for an additional $200.00. Because I had purchased an early bird ticket and those are sold out. So I get to pay an additional $200.00 for the customer service reps mistake if I want the ticket.

3 of 3 people found this review helpful.

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Wednesday, January 11, 2017

Astronomically high fees to purchase tickets online, nearly $40 for 2 tickets. This is over a 25% surcharge.

2 of 2 people found this review helpful.

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This page was last updated 13 October 2017 16:07