Tribus claims that its new CRM v3 integrates automatically IDX Broker data into the database and several hundred real estate agents use it in conjunction with IDX Broker. Since 2/18/2014, when we signed up for CRM3, Tribus has not been able to establish a single connection to IDX Broker, not a single update in any field! They have imported over 700 of our leads via CSV list into “Our” new database. The new database has been dormant since. In now 65 days not the simplest tasks have been accomplished so far – none of our contacts who signed up on IDX Broker had been added, nor have the boxes for saved searches, product updates any data in them. Literally no activities on our website (Google tracking) NOT ANYTHING has been automatically added to the database. But that is exactly what Tribus promises and the reason we signed up. Just for reference we have added 117 leads during that time on IDX Broker.
After many contacts by mail and phone it appears the Tribus customer support and technicians do not have any idea if, when and how the program will auto populate the fields from equivalent fields in IDX Broker. So for 2 month the CMR system has been sitting dead.
Any real estate agents out there who work with IDX Broker and Tribus who gets actual data imported to the CRM3? Tribus policy is “Not to share that information”.