Tungsten Network

Marcus Dyson from eleventeenth ltd (11 - 25 Employees)

Tungsten Network is a system companies use to accept invoices, to prevent them having to key in invoice data.
Basically a way of offloading that work onto their suppliers. Though suppliers are charged on a per invoice basis for the privilege of doing their clients' work for them.

None of this would be too bad if the system was not so incredibly poorly designed, and extremely user unfriendly.

For instance, if you are invoicing a US supplier, you cannot set the default currency to US$.
So it is easy to accidentally invoice in the currency you were using for the previous invoice. if you do so, and spot this mistake immediately - there is no way to cancel or edit the invoice. You have to issue a credit note (for which you are charged) and a new invoice (for which you are charged).

Our clients sometimes then PAY the credit notes as if they were invoices, which means we then have to spend many hours resolving the refunds.

If Tungsten Network simply allowed us to edit the invoice in the period before it had been viewed/accepted by the client - this problem would be eliminated.

This is not the only problem with Tungsten, there are very many - the interface is clunky, and the system is barely fit for purpose, customer service is derisive. But this is the one that is most annoying to me right now, because I just sent an invoice in the wrong currency.

Carrie from OIS (2 - 10 Employees)

How does this business still operate!!! We are a small company and one of our customer forces us to use the service (I use this term lightly) It takes FOREVER to get paid its going on 6-12 mo paying our invoices!! When we call our company to get things paid they say we have to call and deal with them. Passing the buck....to nowhere land!! They are a company out of London not even in the US!! They claim to have offices in Georgia USA but we get no help!!!! Time to call the lawyers!!

G Sigliano from Corporate (26 - 50 Employees)

This company is TRASH! More importantly, the people running it, the people in charge, the people you try to communicate with there. They practically never respond to your emails, and when they do they take days and weeks, and then they ignore everything you complain about! We have been trying to cancel this piece of garbage company for the past year, and all they know how to do is send emails trying to collect on past due invoices -- invoices that came after we sent them notice of cancelling! They never, ever, ever acknowledge or address our concerns, our complaints, or our grievances. They instead pretend they didn't get the emails, or choose which emails to respond to or not, as well as the facts! I have never in my life dealt with a more despicable, incompetent, and embarrassing so-called company in my life! They should not only be shut down, they should be sued by everyone who has ever had to deal with their pathetic non-existent customer service! I hope they rot in hell!

Jeff from Private (5,001 - 10,000 Employees)

This company is a disaster to work with. Our customers have dictated that we use them. It's been one problem after another. The latest one is that they want to charge us to customize SAC charges on an 810 to matxh X12 standards. For example, SAC05 - they want us to send decimals, but EDI standards show this as 2 implied decimals and no translator will allow this to be sent with decimals. That's just one of many examples.

Forrest from WSS (101 - 250 Employees)

After posting invoices in our system, I have to hand enter every single line in this system because the only thing it knows about our customer's PO is whether the PO number is valid or not; it doesn't seem to have any information about what is actually on the PO. Hand entering dozens of invoice lines is BS and a waste of time.

For some reason this is the system used by the Veterans Administration despite Tungsten not being a US based company.

I have to enter each contact person's information because, again, nothing is pulled in from the customers' purchase orders. Forcing the choice gendered salutation when entering a customer contact is also ridiculous: Hello "Mr. Accounts Payable"

Can not recommend strongly enough to not use this system.

Mario Montenegro from LAZ Parking (10,000+ Employees)

I've been trying for months to connect our vendor number to one of our client so we can invoice them. They are currently 5 months behind because it will not link our vendor number to the client's number. It's been approved by the client but Tungsten is unable to get this done. SO many phone calls and emails. Worst system I've worked with in 15 years.

Tungsten Victim from My employer (11 - 25 Employees)

I have worked in order processing for the last 15 years, dealing with thousands of purchasers. Tungsten are absolutely the worst. Ever.

Carrie from Overby Inkjet Solutions (2 - 10 Employees)

Can you say SCAM!!!!! We shouldn't be charged to invoice our customers! and our companies we service should not expect their suppliers to pay to get their money!

Jocelyn from FMC (2 - 10 Employees)

A company that had been our customer for years switched to this garbage, and now we get to pay for the privilege of sending them invoices for work that we have done for them, plus I have to invoice everything twice because I have to do it in our system, and again in the crappy Tungsten. POs are sometimes available when I go to invoice something...and sometimes they're not. We're not happy with this at all and we may end up declining to act as a vendor for this customer because they're foisting their AP duties onto their vendors with this garbage system. We have other customers who use terrible portals for invoicing, but at least they don't make us pay for it!

Anne Poole from THOMAS KING ASSOCIATES LTD (2 - 10 Employees)

This is a terrible system. We are unable to post service invoices. I have been told to put in a certain number before our invoice number and it doesn't accept it. I have been told I can post an invoice without a PO number but it doesn't accept it. Unfortunately our customer is insisting on using this site otherwise I would never ever use it.