vtiger

Vtiger makes cloud and open source customer relationship management that helps businesses grow sales, improve marketing ROI, and provide great customer service. Its users range from small businesses, to teams at fortune 500 companies, and span more than 100 countries. Every edition of Vtiger comes with free support for life.

Vtiger's products consist of a Sales Edition, Support Edition, and an all-in one Ultimate Edition.

Sales teams get a comprehensive sales automation platform. Contact management tools aggregate all conversations, notes, activities, projects, and deals related to a contact. Deals are managed through the opportunity management tool, which is stage gated and allows sales teams to see opportunities in every stage of the pipeline. Forecasting and reporting tools allow teams to project forward, or look backward to see trends.

Support teams get a best-of-breed case management platform that supports multi-channel case creation. The software pulls in and displays conversations from email, phone calls, chat, social media, the customer portal, and web-forms. Customizable SLAs ensure that customer satisfaction stay high, and an insights tool shows where and how to improve bottlenecks in the case pipeline.

The Ultimate Edition includes all Sales and Support edition features deeply integrated, with powerful automation tools, as well as quote, invoice, and inventory management, a tool to build custom modules, and project management tools.

All teams benefit from a collaboration tools like internal messages, mobile apps, and third party integrations.