Vybe Networks

Benny Sanders from Ardent Management (2 - 10 Employees)

Hello, I feel it necessary to review Vybenetworks as a particularly bad internet hosting company. They were originally called Vex.net and the company was run personally by the owner and his wife (The Cains). Unfortunately, he wished to focus more on development and either amalgamated or was swallowed with/by VybeNetworks.com.

VybeNetworks now has rude, ignorant (in both senses of the word), unhelpful staff. Except for their after hours DSL support (great team there at Coliseum Online) they are usually unavailable and at times take days to reply to you. The Cains answered the phone every time, but for the past few years no matter which department you choose from the menu (2 - sales and 4 - market are the same person and 3 - support which is one of two people alternating and neither answers, even when the person in sales tries to reach them) you end up leaving a message that rarely if at all gets replied to.

Over the years, they have repeatedly lost numerous domains that I set up through them (and they refused to let me have control over) through mismanagement. Recently, I decided to give them another chance. They were supposed to port a mobile phone line for us and have attempted the job a number of times. There are various reasons why each attempt was unsuccessful, including the fact that I asked them to let me know when it was being done, and then yesterday when it was supposed to be finally ported, Vybe's agent, Distributel, did not even bother to attempt it. Previously he had told me I would have to pay them extra to do the job (which is illegal under CRTC guidelines). When I spoke to Adams (22-3-8), he was rude to me (on the phone) for no reason saying that they had tried this 25 times. When I told him it was 3 (I can tell by the records that there were 3 attempts, as I spoke to the transfer company), he hung up on me.

When I sent an email saying that there was no reason to be rude to me and that they their agents had made an error, Jim cut our email service off just for spite. They said we had not paid our account, even though:

1) they made a mistake in setting up our account and failed to charge my debt card,

2) when I brought this to their attention, they did nothing to arrange the payment,

3) my wife called them two weeks ago and accounting said they have no record of us having an account with them,

4) we called again yesterday (22-3-8) and they have no record of us having an account with them, and yet, they are complaining that we have not paid the $120 that we owe for the upcoming year and Jim cut off our access to email.

In the past, on two occasions, we have had internet through them. It was of very poor quality (speed and wireless connection were not good). The company was based in a home in East York, but is now in a building in downtown Toronto. Please check them out, warn your Canadian readers to avoid them