Zenefits

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Zenefits

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3.6

Out of 5 stars
(38 Reviews)

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Zenefits
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Zenefits Reviews

from 1966

Thursday, October 20, 2016

Save yourself from using this company. The program is loaded with glitches. Guaranteed you will find nothing but problems whether with payroll, insurance sign up, and their New dashboard (Z2) is absolutely useless. They list employees pictures and names before the actual areas that need to be managed day to day...such a waste, completely useless. There is absolutely Nothing positive that I can think of...I am seriously disappointed and if it was up to me I would have the company go back to ADP. I used them over the years (I help to start small businesses) and never had issues, if a payrun was forgotten or late by an hour they ALWAYS pulled through and ran it. Zenefits has a dead set cut-off time and absolutely will not grant not even if you are late by an hour! Completely not a business friendly service. Very upsetting to say the least.

2 of 2 people found this review helpful.

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Wednesday, June 22, 2016

For a company with less than 10 employees, it makes sense to use automated software. The problems arise when the software stops working and forces you to talk to a real person to get things going again. Last year, they screwed up our benefits and didn't put us on the zero deductible plan - never fixed it either. This year, we switched insurance carriers and we've had to restart the process 3 times, pushing back the benefits start date each time. I have appointments and surgeries to keep rescheduling and this is just getting ridiculous. It doesn't help that our reps are near impossible to reach and they notify us of deadlines just hours before a submission is due.

4 of 5 people found this review helpful.

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from M. Gingerich Gereaux and Associates

Friday, March 11, 2016

I love how user friendly the Zenefits website is for our employees. They love being able to log on and see their options and costs. I love that they can make their choices online and there's no paperwork for me! Cara was great at helping us get going with the Implementation process. I'm looking forward to trying some of the other features that they offer.

2 of 2 people found this review helpful.

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from Vizzario.com

Wednesday, March 9, 2016

Darin and his team have been awesome to work with during our onboarding. They were extremely responsive during times we had questions or needed to troubleshoot. Highly recommend using Zenefits!

2 of 2 people found this review helpful.

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from Second Phase

Thursday, February 4, 2016

Cloud-based HR software is the only way to go. My employees often work remotely, and everyone is so independent that they appreciate being able to view their information from anywhere. Registration was very easy, and the interface between Gusto and Ubiquity makes administration soooo easy. I have no reasons not to recommend the platform.

2 of 2 people found this review helpful.

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from Helix Design, Inc.

Tuesday, January 19, 2016

I really liked the Benefits platform and was excited to switch over. Unfortunately the implementation has been a disaster, with silence seeming to be the choice to resolve issues. Our healthcare was quoted incorrectly, resulting in a massive increase beyond reason. The payroll switch has been filled with issues. Information on our personal sites is filled with incorrect data, wrong phone numbers for our healthcare providers, etc. Maybe it's growing pains and they'll improve over time. But the customer service, always full of apologies, is incompetent, or overworked, or inexperienced. Months into this process and it's not going smoothly at all. I do not recommend until they improve their thoroughness and competency.

16 of 17 people found this review helpful.

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from Vellum Financial

Monday, January 4, 2016

David and the Zenefits crew was extremely helpful, courteous, personable and extremely knowledgeable as we were moving our benefits over. However, since then, we've tried to communicate with their team on multiple occasions and our communication (emails and voicemail) seem to go into a black hole. We've attempted to contact them no less than 10 times in the last 6 weeks and have had no response. We didn't even get a courtesy reply that they had received it and when we might expect to hear back from them. It seems that they have mastered the art of acquiring the customer, but when it comes to keeping the customer, for us, it remains to be seen. If you're considering using them, I'd wait 3 - 6 months and revisit the reviews again to see if they've made any improvements.

16 of 16 people found this review helpful.

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from The Vocal Company

Thursday, December 31, 2015

David and the Zenefits crew was extremely helpful, courteous, personable, and extremely knowledgable. Being somewhat uninformed and unfamiliar with the process, I always felt like my questions were answered and my best interests were being looked out for. I would highly recommend Zenefits to anyone looking to streamline their processes or simply anyone who needs help with their company HR.

1 of 2 people found this review helpful.

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from Loggly, Inc.

Thursday, December 31, 2015

Our company recently reached 35 people and we did not have an HR platform and we were getting ready to leave Cal Choice and choose new insurance plans for our team. We were worried about switching with a Dec. 1 start date. We started researching companies that provided HR platforms with benefits and after much research, I chose Zenefits. The set up was easy and the service so far has been excellent and I love the new platform for its ease of use. We got everyone loaded and new plan choices were made and everyone was enrolled on time!!!

My employees really like the onboarding process and having all the benefit information in a portal that they can log in to anytime and everything is right there in one place. Also, when an employee leaves the company, the COBRA set up is extremely quick and easy too.

I have been really happy so far with the efficiency and attentiveness of the Zenefits group so far and am very happy I made the change to this platform.

0 of 2 people found this review helpful.

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from Lodestone Academy

Wednesday, December 30, 2015

Zenefits is an awesome company. Their team is a direct product of theirs company's culture. Every single person I worked with was thorough, quick, and guided me directly in the direction I needed to go. Even if that specific person did not have the answer, they would transfer me to someone who did.

Amazing service and excellent staff.

0 of 1 people found this review helpful.

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from ProSidian Consulting

Wednesday, December 30, 2015

Rave reviews from our Operations Group. We've had only a positive experience with the implementation team at Zenefits. This team has shown the utmost respect for our time and privacy and with complete professionalism. Would highly recommend working with Zenefits. We love being paperless!

0 of 1 people found this review helpful.

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from KISWE

Wednesday, December 30, 2015

We are a fast growing tech start-up who recently implemented Zenefits. Zenefits has allowed us to streamline our benefits admin and payroll. I've been through AWFUL implementations in the past with many of the national service providers and I was hesitant to make the which at first but Zenefits has now earned my TRUST as client. We're very pleased with our implementation partner Michael Goldman. So glad we made the switch, the implementation was great and virtually painless.

1 of 2 people found this review helpful.

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from Alpha Card Services

Tuesday, December 8, 2015

Wish I could rate 0. Stay away. Incompetent brokers should have licenses revoked. Offers of coverage are made with no verification of coverage areas, etc. Multiple instances of misinformation leading to real dollars lost during the process. Answer to reported issues is usually "oops - sorry." They clearly hired anyone with a pulse to manage implementations who can't communicate promptly and blame lingering illnesses. Turnover there should be sky-high due to incompetence but they clearly don't care.

22 of 89 people found this review helpful.

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from American Shakespeare

Tuesday, December 1, 2015

The worst ever!! As a former benefits administrator, this company is clueless!

17 of 77 people found this review helpful.

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from Platinum Home Health Care

Thursday, November 12, 2015

We were in the process this year of making our HR Department to be paperless. Back in Oct 2015, I was referred by a marketing consultant who uses Zenefits and I called them. I spoke with Robert and I was in awe on how he presented everything. I ended up signing up on the same day because this is exactly what I was looking for. One of the amazing things is......IT IS FREE!!!The next big thing is implementation. It was so easy because of the person helping me. Her name was Katherine. She makes sure that everything is doing right with the implementation process via phone or email. She is responsive and easy to communicate with. This is also a perfect timing for us to have Zenefits, since I was about to change insurance broker and Robert was able to answer all my questions. This is already a "mission accomplished" with our goal of paperless HR from hiring to termination. You will not regret it! Call them right away to streamline your HR processes. Your company will save a lot on time and money plus convenience for employees. I highly recommend!!! AMAZING!!!

61 of 68 people found this review helpful.

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from C. Adam Toney Tires

Thursday, November 5, 2015

WORST decision I ever made switching my company to Zenefits. They sell you on the easy to use dashboard, which is great, but their broker service is AWFUL! They calculated all my employee rates wrong, which made open enrollment a nightmare. Our enrollment was over a month a go and we still haven't received a billing telling us if we are even enrolled. They enrolled employees in our supplementary plans that did not sign up. Nothing but problem after problem!

19 of 77 people found this review helpful.

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from CrossRealms, Inc.

Wednesday, October 28, 2015

I am the accountant and I joined Zenefits for the following reasons:
1- Zenefits functions like an HR department, making it easy to hire new employees.
2- New employees can upload all their legal documents directly through Zenefits, which makes it an easier process for both employees and the company.
3- You can send an offer letter directly through Zenefits.
4- Employees can view the company handbook and other important information through Zenefits.
5- New employees can pick their health and commuter benefits directly when they create a Zenefits account.
6- Current employees can update their information, like address and phone number, directly through their Zenefits account.
7-Everything syncs directly with payroll.
8- If an employee is terminated they can continue with Zenefits for their COBRA health insurance.
9- Zenefits is free.
10- Customer service is excellent and makes it easy to transition to Zenefits.
11 - Zenefits offers PTO vacation tracking.

58 of 66 people found this review helpful.

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from 1959

Tuesday, October 27, 2015

We are a fast growing start-up who recently implemented Zenefits. Zenefits has allowed us to streamline our benefits admin, payroll, and 401(K). We're very pleased that we made the switch. Implementation was great and virtually painless.

58 of 64 people found this review helpful.

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from Power2Practice

Wednesday, October 21, 2015

We very recently made the switch to Zenefits for our onboarding and terminations processes. My implementation manager was very responsive to all of my various questions and I have found the platform to be very easy to use. A huge time saver, for sure.

58 of 63 people found this review helpful.

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from SQZ Biotech

Monday, October 19, 2015

The software and the team makes my HR processes easier. Zenefits save me so much time on a daily basis.

56 of 61 people found this review helpful.

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from Salido

Tuesday, October 13, 2015

Love the platform! Sales and customer service were also super helpful.

57 of 62 people found this review helpful.

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from Linea Solutions, Inc.

Tuesday, September 15, 2015

My company began using Zenefits at the beginning of 2015 and so far everything has been amazing. We are not yet using all the features, but the ones that we did implement have made my job as HR Manager much easier. The on-boarding process is so quick now. The new hires just need to enter their information once, and it populates all the forms, such as W4, I9, etc. I can also have the employee manual and all our software tutorials sent directly to the new hires. This definitely is a time saver! So far the health insurance piece has been great as well. We did have a couple of minor issues, but they were resolved in a timely manner, with a great deal of communication from Zenefits. I am looking forward to see how open enrollment goes! The owners of my company love the ease of getting reports, such as anniversary dates, or salary information by department. The employees appreciate being able to log on and obtain their insurance ID cards at any time. I highly recommend this company.

62 of 66 people found this review helpful.

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from Arx Pax

Friday, August 21, 2015

I've been using Zenefits to manage my company's HR, and benefits for the last few months and I have nothing but GREAT things to say! My implementation manager helped make the process seamless. She was incredibly patient with me and went above and beyond her job to make sure I was comfortable and well set up. Zenefits is now the key to my life at work!

62 of 65 people found this review helpful.

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from Hiplead

Friday, June 26, 2015

I've been using Zenefits to manage my company's HR, payroll and benefits for more than a year. Makes my life so much easier! Love Zenefits.

63 of 66 people found this review helpful.

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from Lip Service

Tuesday, June 23, 2015

I have to say, our open enrollment was a breeze. As we’ve grown, onboarding has continued to make things pretty easy for me - and the addition of the Managers features that allows full access is a really big step for the service.

We have run into a few carrier related issues, that we resolved, but it would have been nice to know sooner that there was going to be a problem. However, I can’t really blame them, as they let us know as soon as they found out.

I’ve recommended their service to a few people, because free, and easy to use go a long way to me.

64 of 67 people found this review helpful.

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from Wingz

Friday, June 12, 2015

We love Zenefits. They do all the HR tasks easily without needing extra people to do all this work. It makes setting up HR processes super easy. Easily took care of benefits and payroll integration. Everything is stress-free. Congratulations on a great product!

62 of 65 people found this review helpful.

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from Reflexion Health

Wednesday, June 10, 2015

If you have a chance to avoid this company do so. Great concept but have grown so quickly that they continue to have problems with calculating accurately paychecks of all of our employees since we started with them.

Since we have started with them, they have screwed up my personal accounts (not to mention most people in our company)

1. DCA (screwed up contribution for 1 month..deducted money but not added to account)
2. 401K (took them 3 months to transfer it from our company to theirs, gave access to all of our accounts to
3. Commuter Benefit
4. Health Insurance
5. HSA

And once again, after having my paycheck be correct for 1 pay period, it is now no longer correct. They have once again screwed up my HSA account.

Again, think twice about using this company, the stress they add to your employees from a pay period to pay period not knowing if their paycheck is correct...is not worth it.

33 of 99 people found this review helpful.

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from Smart Co

Monday, June 8, 2015

Zenefits has maintained a high level of excellence in the time that we've been working with them. They are far better than previous outsourced HR services that we've used in the past, while being much more cost effective. As with the implementation of a system as far reaching as Zenefits, we anticipated some transition pains, but our implementation manager is amazing. They were able to immediately and thoroughly answer questions. They were available to me instantly and have responded quickly every time we had a question. It bodes very well for them that they are already performing at such a level on a national scale, even though they are less than 3 years old.

66 of 69 people found this review helpful.

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from Point, Inc

Wednesday, April 8, 2015

I am extremely happy with Zenefits. They handle all of our benefits insurance issues, respond to emails quickly, get us the best rates, and generally save me time and energy. It’s a great idea.

70 of 75 people found this review helpful.

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from Fuzzco

Thursday, April 2, 2015

Zenefits changed my work life.

I used to have spreadsheets, pdfs, word docs, insurance forms and the hiring process used to be a spiderweb of isolated units.

With Zenefits they are all centralized and synced with payroll.

Hiring people takes me less than 3 minutes now and our employees can all self-enroll in health and disability insurance. Employees manage their own information, including adding dependents, requesting PTO, changing their address, changing their bank info for payroll, etc.

It's free, customer service is solid and the application user experience and interface are great.

I should give the disclaimer that my company helped them with their branding, but my review is completely independent of our experience working with Zenefits.

68 of 77 people found this review helpful.

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from Greymart

Thursday, April 2, 2015

Saw Zenefits in an in-flight magazine and gave them a shot. They took us through the full health insurance renewal process, and actually saved our company a bit of money.

Can't really speak for their other features outside of benefits, but the online benefits enrollment process was easier then what we've done in the past.

69 of 74 people found this review helpful.

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from Bark Park

Friday, March 20, 2015

Employee onboarding is ideal. Employees fill out all their own forms, like health insurance paperwork, online. There have been some hiccups, but it's worlds better than the paper pushing we were doing before. The time off feature is especially nice.

Their support representatives are youthful and earnest, and really go the extra mile for you. Can occasionally be hard to get a hold of, but not unreasonably so.

They're free so if you're looking for the same services that other providers offer at zero cost, then it's a no brainer. Overall happy.

69 of 75 people found this review helpful.

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from Pie Ranch

Tuesday, March 10, 2015

Why in the world would you all hold my money for 7-10 bussiness days?, you say you are making sure the check is not going to bounce but you only need a couple of days to do this.
Zenefits time frame is unrealistic, customer service is incredibly poor at it's best, seems like employees don't really know how to communicate what is really happening with a kind of shrugging their shoulders , Oh well kind of way. Spoke to a manager about the withholding of pay and they say that there is another middle man apart from them. Can you please let companies know this information before they use your services. Very unsatisfied with this company, they definitely need to step it up.

61 of 130 people found this review helpful.

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from Reliance Wholesale Inc.

Sunday, March 1, 2015

Nice idea but the service is certainly lacking. Feels like they just want to sign up as many employers as possible but the follow through is just not there. Health Insurance was delayed a month. Biweekly payrolls now take 4-5 hrs vs 1 due to having to double check everyone. If you have more than 5 employees this system may not be for you.

50 of 115 people found this review helpful.

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from PPI

Thursday, February 19, 2015

as a on-line one stop shop, this is in NO way that personal touch we have been used to. Please read reviews before you make a big mistake.
no one can handle it all and for sure not on-line!

53 of 120 people found this review helpful.

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Thursday, October 16, 2014

Zenefits has grown rapidly over the last year, and these are symptoms that they are not handling that too well:
* Enrollment did not include plans that our company had requested.
* Fixes took so long that employees could not enroll prior to the open enrollment deadline.
* Employees lost coverage for weeks, some of whom had very expensive consultations and procedures scheduled during that time. That's a pretty stressful thing for people, which is what Zenefits is aimed to reduce.
* First payroll with Zenefits wasn't ready and required manual checks to be cut directly from our company.

70 of 138 people found this review helpful.

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from Twin Falls

Monday, December 16, 2013

My company just implemented this software and I must say that I am very satisfied. The ease of use and the efficiency of getting my previous work converted greatly improved the experience. Thank you so much!

65 of 73 people found this review helpful.

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Monday, November 11, 2013

When my company started using Zenefits as its primary payroll software we were all surprised. It is so easy to use, and so efficient. I would definitely recommend this if you are looking for a great piece of payroll software.

73 of 83 people found this review helpful.

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This page was last updated 19 October 2016 15:58
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