Minimal delay in getting help. I am amazed at how well their technical support people explain things to people who are not technical. I've never had any ill-feelings after conversing with them unlike with other hosts I've dealt with. I have always got solutions I needed for my issues. You just have to know what to ask for them to be able to give you the answer you need. Overall Kvchosting is providing user-friendly client-oriented services at reasonable pricing with decent hardware and networking.