What is Online Call Center Software?
Online Call Center Software is used by Online Call Centers to optimize service production not only for inbound calls but for outbound calls as well. Online Call Center Software often utilizes an easy to use interface with features such as automatic call routing and call recording to maximise efficiency and productivity. The Online Call Center Software here is offered under the SaaS (Software as a Service) model, meaning that the software is web based, hosted on the Cloud and can be accessed when needed through a client or web browser. If you’re looking for similar online software like Online Call Center Software, consider our Contact Management or Help Desk Software categories.
Reviewed by Chris Heerdegen
This is a company with predictive dialing software. It charges 10-15x what competitors do. Its only leg to stand on is s... Read More
Reviewed on 17 January 2019
Reviewed by David Black from Flywave
Nectar Desk precedes the cloud call center market as its benefits and technology transform businesses profitability with... Read More
Reviewed on 22 September 2017
Using PhoneWagon gave me insight into where our phone calls were being generated. We spend about $10k per month on diffe... Read More
Reviewed on 15 February 2017
Reviewed by Tyler Holliday
Great software! Easy to use for agents and a great support team available around the clock. Highly recommend Ytel.
Reviewed on 22 February 2016
Reviewed by Marcin Wojtecki
The CrazyCall is so far the best app designed to comunicate with B2B & B2C markets that I've used.
UI is simple and clea... Read More
Reviewed on 03 February 2016
Reviewed by Michael McKenna
SmartCloud (www.smartcloud.ie) is an cloud services provider, we resell a portfolio of cloud based business solutions, p... Read More
Reviewed by Christopher Maguitte
First choice of multichannel tool for contact centre. High responsive and dedicated support team.
Reviewed on 09 October 2014
We were clients of Pan Terra for several years. Yes, the service is good, but a bit overpriced. When we decided to chang... Read More
Reviewed by John Boothe from N/A
LocationSmart is a great callcenter company. There services are timely and efficient. Also, they are always reliable. I ... Read More
Easy to use. Great ROI. The agent dashboard is very useful and provides my staff with real time analytics.
Reviewed on 20 March 2014
Reviewed by Kimberly from Kimco Products
I tried Connect First for my companies call center. Our call center is very small, only six people. This software was ex... Read More
Reviewed on 25 February 2014
Call center software made easy! These guys offer a service that was simple to set up and affordable for my company. I wo... Read More
Reviewed on 17 February 2014
Monet software is exactly what I have been looking for in a call center suite. Managing my teams has never been easier. ... Read More
Reviewed on 02 December 2013
Reviewed by Pentti Kumpulainen
I have worked with many call center solutions before (Genesys, Avaya, etc.), and I have to say that none of these come e... Read More
Reviewed on 27 November 2013
Homisco has provided my company with the kind of call center solution that it desperately needed. We've been looking to ... Read More
Reviewed on 13 November 2013
3CLogic is a superb piece of software for call centers. Since I have implemented 3CLogic I am happy to say I have no pro... Read More
Reviewed on 28 October 2013
Reviewed by Steve Carmody
Safesoft Solutions has allowed me to have instant communication and contact with my customers and I can manage any updat... Read More
Reviewed on 08 October 2013