Contact Center Software
When customers call or message with questions, complaints, or requests, you need to route them fast, track what happened, and make sure nothing falls through the cracks. Contact center software brings all incoming conversations into one workspace, whether they arrive by phone, email, chat, or social media. Agents see customer history and context instantly, so they can resolve issues without putting people on hold to dig through notes. Supervisors get visibility into wait times, call duration, and agent workload in real time, letting you spot bottlenecks and staffing gaps before customers notice them. The result is shorter handle times, fewer transfers, and customers who feel heard rather than shuttled around. If you are after something more specific, have a look at our Call Center Software, Contact Management Software, or Inside Sales Software categories.
Voximplant versatile cloud platform enables business to bring interaction to a different level. The company provides innovative real-time communication tools with full control over voice, video and messaging. Its multifunctional serverless platform empowers developers to build… Learn more about Voximplant.
Waitwhile is a smart waitlist and scheduling platform that helps 10000+ organizations bust their lines and create awesome wait experiences. Waitwhile solves all aspects of queuing - from letting guests check in online, showing wait times and keeping everyone informed via SMS… Learn more about Waitwhile.
Zingtree is an online toolkit for creating interactive decision trees and troubleshooters, which empowers companies to give their customers a quick, efficient way of getting answers quickly. With a Zingtree troubleshooter embedded on a client's web site, customers, support… Learn more about Zingtree.
Agents Only Technologies is a technology company based in Vancouver, BC, Canada, focused on enhancing the contact center industry. The company leverages AI technology and optimized labor strategies to improve operational efficiency and customer satisfaction. With a team of… Learn more about Agents Only.
AloTech is a cloud technology company based in Turkey, specializing in cloud-based call center solutions. Founded in 2007 and headquartered in Istanbul, it is recognized as Turkeys largest cloud-based call center platform. The company focuses on enterprise software, SaaS, and… Learn more about AloTech.
Founded in 2015 by professionals who understand the challenges and rewards of web development & call centre life, South West based Bespoke it Software provide contact centre software and solutions alongside bespoke web development projects. Our predictive dialler is a… Learn more about Bespoke it Software.
Callision is the worlds first carrier-independent cloud business phone system, and the first freemium enterprise-grade Contact Center as a Service (CCaaS). Callision allows its customers to use their preferred VoIP carriers, simultaneously providing carriers with new leads and… Learn more about Callision.
At ChatRep, were redefining what it means to be a modern BPO. By combining full-service outsourcing with cutting-edge AI support, we deliver a smarter, more scalable way to handle customer service, sales, and operational roles. Our hybrid model leverages dedicated, full-time… Learn more about ChatRep.
Cloverhound, founded in 2014 and based in Charlotte, North Carolina, specializes in cloud communications and contact center solutions. The company is dedicated to delivering secure and innovative customer experience solutions, supported by a team of engineers and industry… Learn more about Cloverhound.
Cognigy is a global leader in Conversational AI, founded in 2016 in Dusseldorf, Germany. The company specializes in developing AI-powered automation solutions that enhance enterprise customer service and employee experience. Its core offering is the Cognigy.AI platform, which… Learn more about Cognigy.