Online Customer Support Software includes all the software designed for the purpose of including a customer’s experience with an organization and its products. Customer Support Software can include “help” files designed to help users with a product, and can also include software for logging customer complaints and suggestions. Additional features often include the ability to track customer orders, record a customer’s preferences and “troubleshooting” company products. The Customer Support Software here is offered under the SaaS (Software as a Service) model, meaning that the software is web based, hosted on the Cloud and can be accessed when needed through a client or web browser. If you’re looking for similar online software like Customer Service Software, consider our Customer Satisfaction or Customer Service Software categories.