24x7servermanagement

23 Reviews · Last reviewed on 11 July 2019

What is 24x7servermanagement?

24x7servermanagement is India’s leading Managed Service Provider equipped with a world-class Technical support center, As a technical support provider we ensure high-end technology skill sets and proven processes for our clients. We are focused on delivering cost effective and timely customer support solutions to our clients. 24x7servermanagement provides exclusive and quality outsourcing staffing services for our clients around the globe. We have a team of highly qualified and experienced professionals and state-of-the-art infrastructure to accomplish this. We focus on developing end-to-end e-business solutions for our clients and have demonstrated considerable success in implementing scalable and robust solutions. We understand the needs of clients round-the-clock and we are available 24 hours a day, 7 days a week, 365 days a year via ticket and chat support. Our work strategy is always client and their business centric. We are flexible, practical and willing to work with our clients for long lasting relationships.

24x7servermanagement client list of hosting customers includes domestic and global corporate giants spread across various industries such as small business owners, software infotech, manufacturing, banking and finance, media and entertainment, hospitality, travel and tourism, education, Telecom, and government institutions. The company, founded in the year 2003 was initially focused on offering network-design and implementation-related professional services to the Indian ISP industry and large corporate clients.

24x7servermanagement is truly dedicated to provide the best budget server management technical support for web hosting, dedicated servers, shared server, virtualized servers and application servers. Our expertise in all types of servers OS & control panels helps you decide to outsource your technical support services with us and take the advantage of using Indian based IT professionals coupled with reasonable rates as compared to the rest in the industry.

24x7servermanagement is a debt free company and have it own modern state of art reliable infrastructure which enables smooth 24x7x365 operation. Our state of the art facilities have world class infrastructure and a lot of care is taken to make sure that there is never any service downtime. All this ensures that we are able to operate uninterrupted.

24x7servermanagement Key Features

cPanel server management

cPanel server security

cPanel server monitoring

Pro-active server management

Virtualization services

Wordpress security services

Cloud management services

Server Migration

Ticket and Live chat support

What is 24x7servermanagement?

24x7servermanagement Product Details

We are India’s Premier Server Management Company, Specialist & Provider. Equipped with a state-of-the-art infrastructure and technical support center, we render world-class Server Management Services and technical support for Linux and Windows servers based on control panels such as cPanel, Plesk, DirectAdmin & Virtualized Server Technology based on SolusVM Xen & KVM.

Presently managing a Infrastructure with 900+ Managed Servers. Techs with International Certification & Expertise. Truly 24x7x365 Days Endless Support. 15 Days Money Back Program.

24x7servermanagement Support & Customer Service

We are a team of 45 professionals with primary server management team in the front end.

We help our customers with ticket , live chat and even phone based support if there is something wrong.

We provide support in English, Hindi and also assisting customers via google translator.

24x7servermanagement Pricing

We are offering services for cpanel servers on monthly, quarterly and annually based subscriptions.

1.) cPanel Server Management Only ( Just for $35/Monthly ) 2.) Combo Offer : cPanel Server Management ( $28 ) + Cpanel server security ( $28 ) just for $56 only. 3.) Special Offer : cPanel Server Management( $28 ) + Enterprise Server Monitoring ($9.99) just for $37.99 4.) cPanel Server Security Only ( $39.99 One time ) 5.) Enterprise Server Monitoring with Nagios ( Proactive 24x7 Team ) $19.99 monthly.

24x7servermanagement Free Trial Information

We provide a free trial for ( 1 basic issue) , Register your account from https://www.24x7servermanagement.com/clients/register.php and raise a ticket.

24x7servermanagement Reviews

4.3

Excellent!

23 Reviews

Last reviewed on
11 July 2019

Friday, July 12, 2019

#69863

Diana L Palacios from GS

I'm a freelancer and always find solutions to all my issues. I used this company with all my client and exceed my expectations! They are awesome ... highly recommend!

1 of 1 people found this review helpful.

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Monday, June 24, 2019

#69426

Carlos from chms

I've been with them for almost a year and I don't have any complaints, very professional, fast and proactive in server crashes. Any request about the server is resolved without waiting.

All at an excellent price. Highly recommended.

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Friday, December 14, 2018

#64303

Marcelo from www.myway.com.br

Competent and efficient staff. My datacenter support, TIER 2, was 3 hours working on my server and did not solve the problem. Already the 24x7 solved in just 10 minutes.

Amazing ! Thank you very much !

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Friday, November 30, 2018

#63972

Jeremy from Some Company

Have been a customer for a couple of years. They have always provided fast, professional support. 99% of all problems I have given them, they have solved quickly. The 1% they couldn't solve was only due to something being unfixable. Like files missing with no backup (My fault). These guys really have great Linux/cPanel skills. I highly recommend them.

Response from 24x7servermanagement:

30 November 2018 at 21:23

Thanks Jeremy for those kind words - Appreciate it !

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Thursday, November 22, 2018

#63618

Lanfranco Belfiglio from Xlogic

My mishap with 24x7servermanagement.com

We are a hosting company and we had a problem on a server, with damaged cluster disks.
Not having the system administrator available because of a fever, we contacted 24x7servermanagement.com.

We wrote to 24x7servermanagement.com:

We saw in the log:

Nov 4 03:58:11 srv smartd [842]: Device: / dev / sda [SAT], 37 Currently unreadable (pending) sectors
Nov 4 03:58:12 srv smartd [842]: Device: / dev / sdb [SAT], 31 Currently unreadable (pending) sectors

Do you want to check in?

I bought their service management and they have analyzed the problem:

24x7servermanagement.com:
The SDA and SDB can both have the issue of unreadable sector.
For now, I will suggest you as follows:
Replace SDA, then update us and we will reconstruct the RAID sync.
Once the RAID sync is complete, then we will do the same for SDB ..

Datacenter wrote me:
Please make sure beforehand, that the GRUB bootloader is installed on both HDDs.
Afterwards, you'll have to reintegrate the HDD into the existing RAID-arrays and wait for the resync to be finished.

So I wrote a 24x7servermanagement: GRUB bootloader is installed on both HDDs?
24x7servermanagement wrote to me: it is obvious that the grub is installed, is raid.

The datacenter has changed the first SDB disk, server restarted and resync raid done.

Then, the datacenter changed the second SDA disk, server does not restart. The server has been down for over 14 hours because it did not start, over 1000 sites down on this server. Servermanagement has responded every time with different technicians and nobody has managed to solve the problem. Then, in despair I contacted cloudlinux support and they wrote to me:

Cloudlinux wrote me:
Your issue was resolved with grub2-efi-x64 package, the system is online. However, there are fs errors, probably you need to make fscheck and maybe verify raid on the system.
----------------------

Thanks Cloudlinux, they have the best support in the world and always solve problems.

Then, once the server started, the PDNS and cPanel PHP-fpm services did not start, so I wrote to servermanagement, they did not solve the problem, so I wrote to cpanel and they solved the problem.

In conclusion, my advice: I thought that these servermanagement were good, I was wrong, they are not able to solve the problems are incompetent, do not trust them.

I did not want to do this review, but servermanagement made me suffer for over 14 hours, they teased me and deserve this review.

I asked 24x7servermanagement for the reimbursement for the damage they did to our company, nothing.

Do not trust servermanagement.

Response from 24x7servermanagement:

30 November 2018 at 21:22

Please read my reply carefully.

I'm sorry to hear about your bad experience. We're normally known for our exceptional attention to critical issues, and we regret that we took little more time to resolve this issue, For which we had already informed you.

The work was scheduled to be done in 2 patches, first was replacement of second disk and then sync the array and the second one was to replace the first disk and then sync the array again. The first part was done with no issues. Only when the second part was initiated, the server was directly handed over in rescue mode without any intimation/screenshot of why it was put in rescue mode.

More chances of server not rebooting relates to the Cloudlinux package, as the same thing has been evident to lot of people around and only CloudLinux support was the answer left, as the package provided was from them only "grub2-efi-x64-2.02-0.65.el7_4.2.cloudlinux.x86_64.rpm" so they already knew things that would potentially break the system running CloudLinux if the system using their package does not boot up.

Similar incident like you, which no one answered for 3 years can be found in below link..
https://serverfault.com/questions/735727/cloudlinux-grub-0-97-software-raid-wont-automatically-boot

It took very less time for cloudlinux to resolve because they are already aware of such issue, whereas when we close to the solution we found cloudlinux had already fixed the grub loader.

On the PHP-FPM service issue you reported, as far as I know, there was issue with php-fpm service, which was reported in the later part and was addressed too and was replied with answer too with verification log of service being online after it was fixed when it was tested from our end. Should it have been already fixed, you would have received reply from our end stating that the "service is already online" and the reason why it was updated to you that it being fixed is because we saw the error and when we applied the fix and restarted the service, the service restarted properly.
http://prntscr.com/llje2b

Your analysis on rating us negative is unfair as had you trusted us by giving us some more time we could have resolved this issue for you. It was just a matter of time and having little faith with us nothing else.

1 of 2 people found this review helpful.

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Saturday, October 27, 2018

#63035

Scotch Flores from Open coding

Excellent service fast respond keep it up

1 of 3 people found this review helpful.

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Monday, September 24, 2018

#62167

Gary from NA

I had the unfortunate mishap of a major server issue which left me scrambling for an advanced server admin. I was lucky to find 24x7servermanagement they were knowledgeable and did an absolute great job at recovering my server. No joke without them I would have lost almost $30k and my business would have never recovered, Jayant I hope you rad this review you did a great job, great job. Thank you.

4 of 4 people found this review helpful.

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Wednesday, September 19, 2018

#62064

Mootez Jemai from Al-Khaleej Academy

Professional employees - low waiting times in getting technical support from them
I recommend them for any server management services

2 of 3 people found this review helpful.

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Sunday, September 2, 2018

#61670

Diego from Latinoamerica

Excellent support and fast answers. Congratulations

2 of 2 people found this review helpful.

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Thursday, August 16, 2018

#61303

Cory Be Recklezz

I reach out for help with my Server this month and they have been more than helpful. They really transformed a bad situation to a good one plus so much more. Not gonna lie I had my doubts in the start but oh wow was I wrong for that. Honestly this is the best company I have ever worked with and I'm not getting NOTHING to say this, I generally urge anyone on the fence to just try the Service! Thanks for all the help with my companies Server and Websites.

3 of 3 people found this review helpful.

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Wednesday, August 1, 2018

#60850

Jaswanth Jain from Sree Jain Infotech

My servers got hacked multiple times, my clients website when it was hacked the team did not take any importance of checking the cause of hacked and it was repeatedly times getting hacked, after my client complained me about the security flaw, then they admitted security was not set by them, secondly whenever we are on critical of issue, we come on chat or call they abruptly cut the chat or call service as if we are begging them, i have tried my best to convey the message, thirdly, i have not used the service but still they compell me to pay for the consecutive month of non usage, when i have reminded them about month to month contract, they treaten to stop services. I have visited them to find out solutions.. I can say that my business have completely got finished due to their support.

Response from 24x7servermanagement:

17 August 2018 at 05:32

Its your own mistakes for not monitoring and managing your overcrowded server, When you have unwanted domains hosted on your server and you are not taking any efforts for cleaning the bad domains this is bound to happen. Your servers got hacked because you are not ready to improve your server infrastructure and play around with security just to please your clients as per their convenience. Your services were cancelled before the server got hacked , Because you failed to pay for maintaining your server for almost 2 months. After years of services being provided to you, You never paid on time and infact its your bad habit of bargaining which is the reason for your servers getting hacked, because you are trying to save money at any level and not ready to spend to upgrade your infrastructure or add additional manpower to manage your server.
Kindly, Do not blame us for your failures. Finally we do not provide phone support so , Do not call, Do not whatsapp. Your number is already blocked.

1 of 5 people found this review helpful.

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Friday, June 29, 2018

#60201

Luis Medina from ICP

Excelent Support

1 of 1 people found this review helpful.

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Wednesday, June 6, 2018

#59825

Dukwennas Epasing from Happy Company

Excellent Service, been with them for over 5 years now!!

2 of 2 people found this review helpful.

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Tuesday, June 5, 2018

#59823

Jean Bernardo

Customer since Feb, 2017. I have two servers managed by them and I would say that is the best management server that I have hired!

Sharing my last experience, I had a down time few minutes ago and I got a response from (Mandeep Pama) in 3 minutes after opening a critical issue ticket.

1 of 1 people found this review helpful.

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Thursday, May 31, 2018

#59539

Tim from TechnoPro

24x7 is prompt and fast. Very professional and know what they do. Thanks for saving us hours of support and allowing us to focus on other strategic issues.

Response from 24x7servermanagement:

31 May 2018 at 06:47

Thank you Timothy for your positive review. We will make sure to offer you the best support.

2 of 2 people found this review helpful.

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Thursday, May 31, 2018

#59677

Paul Santos

I am their customer since March 2010, it all started with a server down, difficult to repair and my previous server management company simply could not handle the issue, I started a thread at webhostingtalk and 24x7 people suggested a solution, I hired them and since then I never look back, months and months pass that I never need them, their work behind the scenes is enough to keep everything going well, sometimes there is an emergency, like yesterday, I was without internet for 3 days! and one server went down, working through phone messages 24x7 Chief worked with me to contact the datacenter repair the issue and fix everything, including ready to contact my customers with an update while I was offline and my other service personnel were out of the loop.
From the very bottom of my heart, Thank you very much.

1 of 1 people found this review helpful.

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Thursday, May 31, 2018

#59678

Barbu Nicu

Good specialists,maximum seriousness.
Thank you very much!

1 of 1 people found this review helpful.

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Monday, April 23, 2018

#58812

Jim

Total Scum!
They agreed to install proxmox and a vps template plus install the clones needed.
after we purchased the dedicated server based on their assurances of service and price of 100$ they refused to do the clone and even changed the password on our root server without our permission!

Response from 24x7servermanagement:

31 May 2018 at 06:45

We never changed root password, You were not clear your service requirements. We gave you price for 1 server, Nobody is going to clone 90 servers just for $100. Just because we didn't agreed on your price you sounded very irritated. Final conclusion suggests your review is totally false because we never provided you services.

0 of 5 people found this review helpful.

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Thursday, March 8, 2018

#57934

Neha from Dwebhosters

We have using cpanel server management services from last 18 months. We are very impressed with the team service and great technical abilities of 24x7 server management guys ! Highly recommend these guys.

1 of 1 people found this review helpful.

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Thursday, March 2, 2017

#52787

Rasanjana Dilan from One Cloudy

Wow very professional and very fast support. They cleared my server mess up. Really love and Highly recommend. I'm now free man without server faults

1 of 1 people found this review helpful.

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Thursday, February 9, 2017

#52484

James from 123Net Ltd.

Bad service provider ever
They can't find any solutions for issues.
But they are good for beget more issues..

2 of 3 people found this review helpful.

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Thursday, October 13, 2016

#49786

Marc Ledder from AOK Inc.

Thanks very much I greatly appreciate your companies services. Its better then all the companies I have worked with combined by a long shot, some of the American companies have a lot to learn when it comes to customer service. Your company has skill, and great customer services.

2 of 2 people found this review helpful.

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Monday, February 17, 2014

#12129