24x7servermanagement

Jaswanth Jain from Jain Infotech (2 - 10 Employees)

The servers got hacked due to their negligence, and when we have asked them to fix the issue, they started shouting on us saying its not our task to do it, do the fix, if u want this to be done u have to pay additional Rs 10,000 for the same. The servers are not at all secure keeping in their hands, there are multiple times i had to literally go to their office and beg for services and they inturn ask me to pay additional amount of Rs 10,000 or more to give support, their support team doesnt answer to the tickets for hours or days and when we ask them on chat they disconnect that, when we call they disconnect call and keep us in blocked status.

Its simply like we are at their mercy, and they at their will and wish to provide support or not, i have had so many personal and health issues due to their support, every time during my family function whenever server goes down in morning and i raise ticket till night when they dont answer, i decide to go to their office and then their boss indrajit calls and demands money in order to get quick support, waited for 12 hrs and still they say quick support, really sir, my business i have lost such a valuable clients who kept their trust on me and i kept my trust on 24x7servermanagement.com, but all a waste.

Vero Ruano from PubliEcu (2 - 10 Employees)

Excellent Support and Service

Mehran Karbassi from Persianmedia (2 - 10 Employees)

Perfect for support and best technical

Aitor Serra Martín from Honesting.es

They saved my life with a problem on a server with RAID disk failures. More effective than the data center technicians. Thanks a million, especially to Jayant Danech.

Diana L Palacios from GS

I'm a freelancer and always find solutions to all my issues. I used this company with all my client and exceed my expectations! They are awesome ... highly recommend!

Carlos from chms

I've been with them for almost a year and I don't have any complaints, very professional, fast and proactive in server crashes. Any request about the server is resolved without waiting.

All at an excellent price. Highly recommended.

Marcelo from www.myway.com.br

Competent and efficient staff. My datacenter support, TIER 2, was 3 hours working on my server and did not solve the problem. Already the 24x7 solved in just 10 minutes.

Amazing ! Thank you very much !

Jeremy from Some Company

Have been a customer for a couple of years. They have always provided fast, professional support. 99% of all problems I have given them, they have solved quickly. The 1% they couldn't solve was only due to something being unfixable. Like files missing with no backup (My fault). These guys really have great Linux/cPanel skills. I highly recommend them.

Lanfranco Belfiglio from Xlogic

My mishap with 24x7servermanagement.com

We are a hosting company and we had a problem on a server, with damaged cluster disks.
Not having the system administrator available because of a fever, we contacted 24x7servermanagement.com.

We wrote to 24x7servermanagement.com:

We saw in the log:

Nov 4 03:58:11 srv smartd [842]: Device: / dev / sda [SAT], 37 Currently unreadable (pending) sectors
Nov 4 03:58:12 srv smartd [842]: Device: / dev / sdb [SAT], 31 Currently unreadable (pending) sectors

Do you want to check in?

I bought their service management and they have analyzed the problem:

24x7servermanagement.com:
The SDA and SDB can both have the issue of unreadable sector.
For now, I will suggest you as follows:
Replace SDA, then update us and we will reconstruct the RAID sync.
Once the RAID sync is complete, then we will do the same for SDB ..

Datacenter wrote me:
Please make sure beforehand, that the GRUB bootloader is installed on both HDDs.
Afterwards, you'll have to reintegrate the HDD into the existing RAID-arrays and wait for the resync to be finished.

So I wrote a 24x7servermanagement: GRUB bootloader is installed on both HDDs?
24x7servermanagement wrote to me: it is obvious that the grub is installed, is raid.

The datacenter has changed the first SDB disk, server restarted and resync raid done.

Then, the datacenter changed the second SDA disk, server does not restart. The server has been down for over 14 hours because it did not start, over 1000 sites down on this server. Servermanagement has responded every time with different technicians and nobody has managed to solve the problem. Then, in despair I contacted cloudlinux support and they wrote to me:

Cloudlinux wrote me:
Your issue was resolved with grub2-efi-x64 package, the system is online. However, there are fs errors, probably you need to make fscheck and maybe verify raid on the system.
----------------------

Thanks Cloudlinux, they have the best support in the world and always solve problems.

Then, once the server started, the PDNS and cPanel PHP-fpm services did not start, so I wrote to servermanagement, they did not solve the problem, so I wrote to cpanel and they solved the problem.

In conclusion, my advice: I thought that these servermanagement were good, I was wrong, they are not able to solve the problems are incompetent, do not trust them.

I did not want to do this review, but servermanagement made me suffer for over 14 hours, they teased me and deserve this review.

I asked 24x7servermanagement for the reimbursement for the damage they did to our company, nothing.

Do not trust servermanagement.

Scotch Flores from Open coding

Excellent service fast respond keep it up