What is Acefone?
Personalize a VoIP phone system for your company with Acefone. With plans from as low as £4.99/user/month, you can save up to 25% annually. Start with a no-contract 30-day free trial today! Pick a scalable plan that suits your budget. Set up Acefone VoIP within hours and get a dedicated agent for 24x7 support and onboarding. VoIP numbers available for any US or UK region/state + free number porting. Acefone is easy-to-use and built for hybrid working. The phone system comes with apps for iOS, Android, and Windows, and supports 25 of your favorite CRMs and helpdesk tools. Highest-rated VoIP provider on Serchen.
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Acefone Reviews (483)
- ★★★★★449
- ★★★★★30
- ★★★★★2
- ★★★★★2
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Acefone delivers strong onboarding and support, with users consistently praising the platform's ease of use and value against competitors. Nearly all reviewers highlight the quality of individual support staff—particularly Mayank Sharma, who appears across dozens of reviews for his patience, clarity, and technical knowledge during setup and demos. Users also appreciate the feature set (live call listening, Zoho CRM integration, IVR and queue management) and competitive pricing relative to larger providers.
The reviews are overwhelmingly positive, with 49 out of 50 rated five stars. The single four-star review noted the system seemed "adequate and simple to use" but withheld fuller judgment pending longer-term use. There are no substantive criticisms across the batch—no complaints about product bugs, performance issues, billing, or ongoing support quality. One reviewer mentioned successful landline porting and IVR setup, suggesting technical execution beyond initial onboarding works well.
The main limitation of this feedback is that almost all praise centers on the onboarding experience and support team rather than day-to-day product use. Most reviewers are new customers or early-stage users, so long-term reliability and feature depth remain largely untested in these testimonials. Buyers should seek additional perspectives on sustained performance and advanced functionality.
★★★★★
Saturday, October 5, 2024
“Mayank was very informative and kind in helping me set…”
Mayank was very informative and kind in helping me set up my account.
★★★★★
Monday, September 30, 2024
★★★★★
Tuesday, September 17, 2024
★★★★★
Thursday, September 12, 2024
“Great onboarding session, very helpful and patient - go my…”
Great onboarding session, very helpful and patient - go my existing sip phones working without a hitch
★★★★★
Tuesday, September 10, 2024
“Acefone - we have recently started utilizing the services and…”
Acefone - we have recently started utilizing the services and it has been a wonderful experience. Mayank did a fantastic walkthrough for the features and it is an extremely useful product.
★★★★★
Thursday, September 5, 2024
“I received top-notch service. Mayank was very professional and patient…”
I received top-notch service. Mayank was very professional and patient explaining the wonderful services Acefone offers. I highly recommend Mayank!
★★★★★
Tuesday, September 3, 2024
“Hello, this is Satyam Choudhary and I am a new…”
Hello, this is Satyam Choudhary and I am a new customer of you guys and I talked to Mr. Mayank, he took my onboarding session and the demo was very good, he got me to provide it and explained it very well. And he explained everything very clearly and I liked it very much, for this I would like to say a lot of thanks to Mr. Mayank and thank you.
★★★★★
Friday, August 30, 2024
“I'm a new user, it was very helpful to talk…”
I'm a new user, it was very helpful to talk to Mayank. He was professional and patient. His guidance helped me to understand the App. I look forward to work with the App.
★★★★★
Friday, August 30, 2024
“The overall experience has been made fantastic, majorly by Himanshu…”
The overall experience has been made fantastic, majorly by Himanshu Grover. The activation was super quick. Himanshu did understand my situation and urgency. He is excellent in communication with complete patience, understanding of the situation and completely transparent with the process. I am looking forward to have the smooth usage of service similar to the onboarding process.
★★★★★
Tuesday, August 27, 2024
“Just starting out with the company but Mayank with extremely…”
Just starting out with the company but Mayank with extremely helpful. So far love the service
