What is AdEspresso?
Does **AdEspresso** live up to the hype? Or is it overpriced and hard to use? Does their support suck? Read real user reviews of their facebook ads and google online advertising management platform. **What does AdEspresso do?** If you've ever wanted to centralise your google ads, facebook ads and instagram ads in one central place, then AdEspresso could be the solution you've been looking for. The AdEspresso platform allows you to easily create, manage and optimise your advertising campaigns with split tests all in one. Save time and money training your marketing team on individual ad management tools, try **AdEspresso** today! **Adespresso Support** So what kind of support can you expect from **Adespresso**? They have a standard FAQ site which is searchable. If you don't find what you need there, then you can post a ticket via their support desk system. Their support desk is powered by **Zendesk** which is a very robust system and means its very unlikely your questions will vanish into an email black hole. It should be noted **Adespresso** also sell training courses and one on one tuition to their clients. This suggests that although support requests are likely to be well managed, they're also likely to push clients to a paid resolution or upgrade to solve their problem. Our advice is to approach with caution if you're expected to need a lot of hand holding as a customer. **Adespresso Pricing**. You can take a no risk 14 day free trial to get you started with AdEspresso, after which the cost starts at $49 a month (billed annually). Be aware this entry level package allows you to manage combined facebook and google ad budget of $1K per month. You're looking at $99 a month (again paid annually) to allow you to manage an unlimited advertising budget. We think the free trial is a great way to test the service, but the jump to an annual plan at the end of the trial creates a lot of friction from a buyers perspective. When you end the trial you're going to be asked to hand over $588 for the basic plan. We'd prefer to see a monthly payment option, even at a higher price, which allowed a more gradual onboarding process to the service. A lot of companies manage more than $1k a month ad budgets , so the reality will be 14 days and then close to $1200 purchase decision. **Alternatives to AdEspresso by Hootsuite** A serious alternative to AdEspresso is **Madgicx** pricing starts at $49 a month to manage $1k of advertising budget. Crucially this doesn't require a 12 months contract, so you can test the service for a few months to see if they're right for you, without wasting a ton of money. They also offer a 7 day free trial.
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AdEspresso Reviews (15)
- ★★★★★0
- ★★★★★1
- ★★★★★0
- ★★★★★2
- ★★★★★12
Review Summary
Generated using AI from real user reviews
AdEspresso's fundamental issues outweigh its technical capabilities. While one user reported improved ad performance and easier analysis, the overwhelming majority experienced severe problems with support responsiveness, billing practices, and platform reliability. Multiple reviewers waited weeks or months for basic support responses, with some never receiving answers at all. The company has faced repeated complaints about unexpected charges, refusal to refund despite acknowledged errors, and misleading claims about features—particularly regarding Hootsuite integration and campaign management functionality.
Beyond support failures, users reported critical platform malfunctions: disabled Facebook accounts, paused campaigns that continued running, lost campaigns during editing, and audience targeting errors. Several reviewers explicitly accused AdEspresso of functioning like a scam, noting the company charges subscription fees without fixing account access issues or honouring refund requests. One long-term customer paying $600 annually was refused even a $20 credit after a month-long support delay caused by the company's error.
The pattern across these reviews suggests systemic problems rather than isolated incidents. Even the tool's core ad management features appear inconsistent—working for some users and failing unpredictably for others. Given the frequency of billing disputes, communication breakdowns, and the financial losses reported by users, this platform presents significant risk for prospective customers.
★★★★★
Monday, November 13, 2017
“Worst expierence ever with an saas tool. They managed to…”
Worst expierence ever with an saas tool. They managed to get my FB account banned and while editing I lost several campaigns.
★★★★★
Friday, October 13, 2017
“ZERO customer service. Plus I lost $100 with them !…”
ZERO customer service. Plus I lost $100 with them ! Their campaigns did NOT stop after I clicked pause !!! Bad company. Don't go there.
★★★★★
Wednesday, April 5, 2017
“AdEspresso has no sense of customer service. They wrote me…”
AdEspresso has no sense of customer service. They wrote me several mails, though I told them to stop and delete my email adress. One of them confirmed my wish, but others wrote me then. They made fun of me! Plus this tool can't show existing campaigns. This makes AdEspresso useless and the worst Facebook Ads Tool I tested.
★★★★★
Monday, March 27, 2017
“They have ZERO commitment to customer service and won't talk…”
They have ZERO commitment to customer service and won't talk over the phone. Leaving customers having to wait for an electronic reply to simple questions. When they do reply, their answers don't go all the way, leaving more questions... only making you have to wait 48 hours for yet again a half complete answer. I signed on two months ago and still haven't launched our first campaign. When I sent an email to their Head of Marketplace Services I received an automated response saying he was out of office for several days and that I should expect delays. HA! It's a great example of a tech firm that's out of touch with their American consumers.
★★★★★
Thursday, May 29, 2014
“AdEspresso was really good. made my facebook ads come ou…”
AdEspresso was really good. made my facebook ads come ou looking more attractive and i noticed more hits to my ads, also analysing my ads hit and all was a lot much easier using AdEspresso.

