What is Aikon Labs?
Millions of business interactions occur within and around the enterprise every day, various stakeholders like customers, employees and vendors interact with each other over email, chat and voice calls to get business done. These interactions generate a lot of “traditional” unstructured data, and “non-traditional” unstructured data, 90% of this data remains trapped as tacit knowledge within the employees or is filed away in untapped, idle data silos.
“Traditional” unstructured data - think emails, notes, messages, documents, logs, and notifications that are usually text based
“Non-Traditional” unstructured data -The second, often overlooked treasure trove of data that cannot be mined using traditional reporting and analytics techniques, audio and video files and still images and others
How are you leveraging this data? Are you able to make connections between disparate data sets, across systems, functions or business units to enrich or augment interactions?
iEngage is an augmented intelligence platform for enterprises to productively manage their day
to day interactions with customers, vendors and within employees. iEngage extracts intelligence, draw connections and create reusable business context from interactions that are in text, audio, video or still images.
iEngage applies cutting edge Machine Learning techniques to build a unique enterprise knowledge graph can be used to add intelligence and context for future interactions. As the knowledge graph grows and diversifies enterprises move towards higher productivity, repeatability and consistency in their operations for customer, employee and vendor engagement.