Alliance Virtual Offices

Sire Woods from Royalty Wellness Co (1 Employee)

For the past 26 months, I have subscribed to services with Alliance Virtual Offices for a virtual office for my LLC. I have paid an extra fee to have my mail forwarded to my personal address. During the course of the past 26 months, I have not received one piece of mail at the virtual office in Long Beach, CA. I have attempted to rectify this issue with Alliance directly for the past couple of weeks. I have also requested a refund. In the interim, I have sent several test pieces of mail to the location verifying that they are not processing or forwarding any of my mail. They have also sent a piece of test mail and they indicated that this mail was also not processed by the office. Each time I call, I am told that I will receive a response by close of business on that date. Then when they never call back it is blamed on the location for not picking up their phones. This has gone on for a couple of weeks and it’s unacceptable. Their lack of due diligence and professionalism has caused myself in my company to lose revenue. Do not do business with this company. If you do have any business related issues, it is almost impossible to get someone on the phone. When someone does get on the phone, they will place you on hold for an unacceptable extended amount of time just to eventually hangup. Each time they have done this I have been told that they or a supervisor will contact me back. They have not called me back one time. All has been initiated by me without any assistance being received on my end. And to add on to this they eventually stopped talking calls from my primary cell phone and I was forced to call from another phone for someone to pick up. Then was able to reach someone and offered only a refund for the "mail forwarding" add-on and not the full services. When their policy clearly states in part, "Mail receipt and local pickup" as being part of their most basic services provided. They also state the have a "Lobby receptionist to greet visitors", which is not true as I have visited the location on multiple occasions to find that no one was there.

Do not give your money to this business. It will only cause headaches and make you and your business lose money.