AlphaRacks Hosting

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AlphaRacks Hosting

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AlphaRacks Hosting Support & Customer Service

We are proud of our 24/7/365 customer support team whom aim to resolve all customer issues in an effective manor; which customers absolutely love.

We operate Billing & Sales departments, with staff based in the USA and UK in order to provide an authentic web hosting experience. Customers come first at AlphaRacks, and we take a priority in resolving all customer concerns.

About AlphaRacks Hosting

AlphaRacks is a premium web hosting provider based in Los Angeles, CA. Initially started in 2006 as an on-site IT consultancy firm providing support to local businesses, the AlphaRacks brand was launched in 2013 offering mainstream premium hosting services to both web start-ups and large enterprises. We currently support over 40,000 clients of all sizes in over 100 countries worldwide.

Services include cPanel web hosting, bare-metal dedicated servers, and virtual private servers, offered in both standardized and custom tailored configurations. Support is provided 24x7x365 by our in-house dedicated staff; services are provided by leveraging strategic partnerships of top tier facility and network providers, ensuring the services we deliver are highly available; which is backed by our service level promise agreement to you.

AlphaRacks Hosting Key Features

  • 99% Uptime
  • 3 day no fuss money back guarantee
  • 24/7 Support
  • Prime LA Location

AlphaRacks Hosting Reviews

3.2

Out of 5 stars
(117 Reviews)

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from none

Sunday, May 26, 2019

VPS performance was bad to begin with. Now all of my VPS are down and I can't restart them.

No response from support, but to be fair, I'm not being patient.

2 of 2 people found this review helpful.

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from Fashyionistas

Sunday, May 26, 2019

Server has been down for four days without any response to my ticket. This is a complete joke! Will be getting a refund through my credit card issuer.

2 of 2 people found this review helpful.

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from N/a

Sunday, May 26, 2019

ALL POSITIVE AND 5 STARS REVIEWS ARE FAKE.
--------------------------------------------------
It's been a week, server is down and no reply from support.
Do not waste your money on AlphaRacks.

1 of 1 people found this review helpful.

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from mryot

Sunday, May 26, 2019

i was their customer but now moved , it takes days for hosting support to respond , now they went offline after quadranet discovered their conspiracy and fired them

1 of 1 people found this review helpful.

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from owen industries

Sunday, May 26, 2019

What a scam I bought my service from Woothosting and HostMyBytes they were bought over by these clowns (AlphaRacks) NOW ALL MY SERVERS are off for over a week and NO feedback as to when Ill be able to retrieve my data.

1 of 1 people found this review helpful.

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from UKCC

Sunday, May 26, 2019

My experience with Alpharacks has gone from bad to worse. Initially had problems with VPS being extremely slow which took their support days to resolved. And now their entire network has been down for 5 days!! Hardly any communication from them or any sort of eta on when it is likely to be resolved.
From the Alpharacks twitter account it appears they are in some dispute with Quadranet, who are the data centre housing their servers.
But any dispute should have been resolved in a couple of business days and service restored. I suspect Alpharacks were doing something which was against Quadranets T&Cs or just simply not paying their bills, so they have been suspended.
And despite what Alpharacks are saying for every day that passes without this being resolved there is less and less likely to ever come back online

1 of 1 people found this review helpful.

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from mendi

Thursday, May 23, 2019

My server has been down for days and I can't ask for a refund since I bought with cryptomoneda.

6 of 6 people found this review helpful.

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from Alpharacks BadServer

Thursday, May 23, 2019

WORST SERVER, VERY SLOW RESPONSE, 1 WEEK SITE DOWN AND OFF. ALPHARACKS ARE VERY BAD, BAD, BAD ONCE.

7 of 7 people found this review helpful.

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from individual

Tuesday, May 21, 2019

Money donated to charity is much more fruitful than throwing to these scammers. They are most likely deadpooled so skip these guys and move on.

9 of 9 people found this review helpful.

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from GPS techn

Tuesday, May 21, 2019

This service is a garbage, three days a vps down, and the worse is nobody answer tickets, if you have a electronic e commerce plattform with this provider dont buy this is the worse company i have find in network services

9 of 9 people found this review helpful.

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from Dean

Monday, May 20, 2019

I was a customer from WOOTLYHOSTING and I didn't have a problem at all since 2017, until they acquired WOOTLY and got my life and job ruined because of this PEOPLE! Everything got ruined from my side and they don't even care! They have background process that will kill your server once your CPU usage became higher upto 60%, even the support deny that they have background process running! we people deserved what we paid for, their support also sucks and cannot even resolved the issue, please stay away from this company if you don't want your life to be ruined like mine! this is the worst hosting provider I have ever experienced and ruined me everything! I just really hope they didn't bought wootlyhosting! this is a nightmare! STAY AWAY!

11 of 11 people found this review helpful.

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from website

Monday, May 20, 2019

ALL POSITIVE REVIEWS ARE FAKE !!

I never joined this company but my hosting was purchased by alpha racks and immediately my servers which was good for 3 years went down..

3 days no reply to any support tickets

100% irresponsible fraud.. READ THE NEGATIVE REVIEWS THOSE ARE THE GENUINE ONES

13 of 13 people found this review helpful.

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from personal

Monday, May 20, 2019

the worst hosting company in the history of its service is really sad, hopefully this company will soon go to hell

12 of 12 people found this review helpful.

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from N/A

Monday, May 20, 2019

Garbage, VPS online for the first 4 days, has been offline for 72 hours, no reply from support. Guess it's time for a charge back which I hate doing.

11 of 11 people found this review helpful.

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from Shane & co

Monday, May 20, 2019

Stay away from alpharacks, worst service ever.
Very unprofessional support team, seems like all of their support teams are from India.

11 of 11 people found this review helpful.

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from Chernyshev

Friday, May 17, 2019

My extremely rarely used host suddenly received 2TB of incoming traffic in a week. And was suspended for that.
I found out that my virtual host was receiving all the traffic from a physical host. Made screenshots, attached logs.
5 days, 5 different people on support. They only talked about “monitoring” this host.
Nothing is done.
Two weeks passed. The host is unreachable again.

16 of 16 people found this review helpful.

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from Russia

Wednesday, May 15, 2019

Avoid this company. only signup if you want bad times 100% guaranteed. They keep suspending my services, and when I ask them why it's happening, they throw some kind of logs at me telling me to "take care of it" . I ask what can i do to fix it? they keep telling me to fix it. it's a stupid circle which i cannot break out of. this is THE WORST hosting experience of my hosting life.

AVOID THIEVES SCAMMERS
DO NOT BUY

9 of 11 people found this review helpful.

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from Distri

Wednesday, May 15, 2019

This place is the worst. DO NOT BUY. you will be stuck with the most awful customer service, no replies to tickets, servers are down every hour. You will spend more time on support than actually working with servers.. if you still sign up - good luck, i don't envy you

10 of 11 people found this review helpful.

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from none

Monday, May 13, 2019

Alpharacks was the worst experience in my life. I hope I read all these negative reviews before I decided that half price deal is very good and I had to get it... The worst hosting i've ever had. Alpharacks delivered 10 vps pool that I can never login to, client area times out after 2-3 minutes of waiting, constantly 3-4 VPSes from the 10 are not accessible. Whenever I ask support why that is happening, they simply answer "it is working now, please, check", just to have it broken 2-3 hrs later. DO NOT BUY!!! NEVER DEAL WITH THESE PEOPLE!! they are the worst

11 of 11 people found this review helpful.

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from Sersucom

Tuesday, May 7, 2019

It is the service but nothing works, very cheap and lost money.

11 of 11 people found this review helpful.

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from .

Thursday, April 18, 2019

Years of great service with woot then they were bought by alpha, and alpha immediately kills a server that's been near 100% for over two years. They even killed ssh so I can't fix their clown show. They want me to plain text possible passwords to them....avoid at all costs!

13 of 13 people found this review helpful.

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from studio idea

Monday, April 15, 2019

all 5 star review are FAKE, the worse service and support, constant downs, i lost my money with them.

13 of 13 people found this review helpful.

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from Student

Monday, April 15, 2019

Absolutely terrible and, for practical purposes, nonexistent support. Server has been down and unreachable for days due to their configuration changes and even after many email pleadings by me (no other way to contact them) they have pretty much ignored me.

I would not be so furious if it wasn't for the fact that I spent many weeks worth of work on this server only for it to be taken away from me with no warning whatsoever.

I prepaid for 3 years and barely 3-4 months into it I am fighting over basic service. But it's not even a fight, all I can do is send emails with no responses.

If you value your time and health/frustration you will stay far away from this company.

11 of 11 people found this review helpful.

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from Private

Monday, April 15, 2019

My server moved over from woothosting where I newer had any problems. Server has been down now for 18 hours and still no reply on the ticket. Never had service this slow from a hosting provider before, busy moving all my stuff to new host.

Do not use AlphaRacks

12 of 12 people found this review helpful.

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from Mymo

Monday, April 15, 2019

Stay away from Alpharaks. I was before with Woothosting which was sold to Alpharaks. They changed my server and refused to support me with the transfer. Stay away. this is my last year with them.

10 of 11 people found this review helpful.

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from na

Tuesday, April 9, 2019

DO NOT USE ALPHARACKS!!!! They will not issue refunds and will not support you AT ALL when things go wrong!

11 of 12 people found this review helpful.

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from Home

Monday, April 8, 2019

BAD VPS HOST NODES!

I have recently been encountering no disk space left errors on my server only to find out that the host node in which my VPS is located is already at full capacity. They will just force you to switch nodes at the expense of having your data fully deleted. P.S. I have been switch to 4 different nodes and all of them have the same issue. They wouldn't bother upgrading their infrastructure.

I would advise everyone to stay AWAY from them!

9 of 9 people found this review helpful.

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from Ahoy Mate

Monday, March 11, 2019

Be warned these 5 star reviews are mostly fake. I signed up with AlphaRacks January 2019 and uptime robot has monitored my site, and reports that it's been down constantly (85% uptime average over past 30 days). I purchased the reseller plan, but there is no way I'll be able to sell this. They've also been using canned response to support tickets (got the exact same response to two separate complaints about downtime).

11 of 13 people found this review helpful.

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from freeseniordatingsites

Thursday, January 17, 2019

Horrible. The VPS was unstable for days. Unreachable 5 hours per day at least.
It's cheap indeed, but not worth it. Completely useless.

Response from AlphaRacks Hosting:
17 January 2019 at 12:40

Hello there,

Can you please drop me a line at [email protected] so I can review this further?

Please include your ticket number so we can investigate into this for you; I can assure you no stone will be left unturned and I will ensure you are a satisfied customer as I do not want to see you unsatisfied.

Thank you.

Joshua @ AlphaRacks

9 of 9 people found this review helpful.

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from Self

Friday, December 28, 2018

Absolute scam - pre paid for a year and VPS just stopped working after a few months. Support team is hopeless as well. Lesson learnt - never trust cheap hosts.

11 of 11 people found this review helpful.

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from Jonasmerlin.com

Friday, November 30, 2018

I have purchased a master reseller from** AlphaRacks.com** 1 week ago, but as I used for 1 week, it seems very unreliable hosting service. My websites were unable to access from various country. I/O was 1 MB per account and it was always full when certainly there is no visitor at all. Also, sometimes site open, sometimes not from my end as well.

Support often takes more than 24 hours to reply and also don't read it carefully.

So, I decided to move on and asked for the refund, but from that day, no response at all.
So I had to forcefully bring the matter here since I purchased after seeing the offer here.

7 of 8 people found this review helpful.

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from Lala

Monday, November 12, 2018

MASTER RESELLER SERVER DOWNS at least 120 times in day after every 10min , 30 min etc .

dont waste money

8 of 9 people found this review helpful.

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from MakeItWork.inc

Tuesday, November 6, 2018

Horrible company. Do not use.
They just want to catch you with 'cheap' offers.
After that you find oversold servers, horrible customer service and they'll keep charging your credit card even if you cancel.
Keep away from this company.

7 of 7 people found this review helpful.

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from Personal

Monday, November 5, 2018

Terrible hosting company, do not use. Tried to get a refund after changing my mind on a package. Took 3 days to respond and still no help

8 of 8 people found this review helpful.

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from Flappycurve

Wednesday, June 20, 2018

After me and my friend who owns a VPS server on the host have had our server transfered and reinstalled 2 times already and sending countless support tickets to get the problems fixed. I have to say, AVOID THIS PIECE OF **** HOSTING SERVICE AT ALL COSTS. Our VPS took 24 hours to boot the linux OS it was running on after I issued a server reboot via the panel, the server was unresponsive while idling (less than 1% cpu usage) After we were transfered the 2nd time when I tried restoring backup the connection just kept dropping as it was unresponsive for no reason again. before that when they "fixed" our issue the VPS started being unresponsive again not even 12 hours after they claimed "we fixed it".

We used to get responses like this: "your server is working fine and responsive." when it wasn't even usable not to mention insane ping.

This is literally the worst hosting service one could use, if you use it, request a refund and switch to a more reliable host like hosting24.com or ramnode, if you think it's expensive you can get the same specs VPS for cheaper there but it'll be reliable with no similar issues like on alpharacks.

I hope you learned something today about using hosting services. I personally use hosting24.com for shared hosting and never had any issues and used to have a 1 month free VPS on there with lowest tier. it was way better than whatever we have on alpharacks as of this time.

JUST AVOID ALPHARACKS AT ALL COSTS! IT'S A SCAM!

11 of 11 people found this review helpful.

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Wednesday, May 2, 2018

Worst Host Ever , Their Shared HOsting Sucks , NOt able to add accounts shows IP Missing Customer Support doing nothing since a Month, always saw will be fixed soon ,, Worst worst worst of all hosts

10 of 10 people found this review helpful.

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from ND Canada

Monday, April 30, 2018

Awful. I will never trust Alpharacks. They offered free migration when I signed up but it was a total nightmare dealing with "George" the support technician. I believe they must outsource support to a third world country. He was totally incompetent and just kept repeating himself: never answering my question or solving my issue. After many back and forth emails he finally helped with the migration but the account was in a very poor state and it wasn't done correctly.
Within my account I had access to one of their other customers data!! I reported this to them and they removed my access to it, but were very nonchalant, as if it was no big deal.
I was within the refund period so I asked to have my account cancelled and payment refunded. They refunded the payment but then charged me again 1yr later due to a credit card "subscription" I was unaware of. I have since cancelled the subscription but they refuse to refund this 2nd payment. I'm so glad I cancelled in the first place. Imagine having to trust a company like this with your actual live websites & private data.
The Support Team Manager I dealt with (by the name of Joshua Collishaw) is horribly unprofessional and rude too. Sometimes they will reply to an email with a simple link to a knowledgeable article - no explanation nor offer to help - whether the knowledgeable article answers your question or not.
Stay away and cancel your account today before it's too late!

15 of 21 people found this review helpful.

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from Strike Hosting

Monday, March 12, 2018

Worst. I got a Reseller from them and I should have 250GB I used 4GB and then cPanel told me they have ran out of space. This happen 23 times over 3 months. The websites are never stable and they always drop. They oversell to hell. When I asked for a node change they said sure. 2 days I got a reply saying "Issue Fixed." with no change at all and 2 days later its gone again. I'm done with them. I have opened a paypal dispute with them I urge you all to avoid them as much as you can.

12 of 12 people found this review helpful.

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from Lee

Monday, March 5, 2018

Among all the VPS provider I have used, AlphaRacks is the worst. The control panel keeps telling me that " The host is currently unavailable". I opened a ticket for this. Nobody answers me after 3 days.

10 of 10 people found this review helpful.

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Monday, November 13, 2017

If i could give this company negative stars i would. I literally had my VPS for 4 days and cancelled the service because of slowness and it constantly being down. I asked them for a refund and their response was "No sorry, we cannot offer you a refund it's over 3-days per our terms of service". What a joke. I paid for a month of service and they cannot refund because it's over 3 days? They know they got me to because i paid with bitcoin so i cannot file a dispute....This company is a joke. Stay away.

14 of 14 people found this review helpful.

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Friday, September 1, 2017

Stay away from alpharacks, oversold servers and I have moved my sites elsewhere - no sign of a refund.

16 of 16 people found this review helpful.

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Friday, July 14, 2017

Stay away from them. Transfer rate just around 70-100kbps. Sent 4x tickets "Network issue"...less than 1 hour always got reply fixed. "Fixed" status just temporary. Next day back to 70-100kbps.

10 of 10 people found this review helpful.

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from Webchitech

Monday, July 3, 2017

I regret signing up with this Web hosting Company. They are not that responsive.. This is scam.. You need to wonder why it's very cheap..

11 of 11 people found this review helpful.

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Wednesday, June 28, 2017

Terrible hosting company, steer well clear of alpharacks, plenty of other good companies out there, I wish I had never signed up.

10 of 11 people found this review helpful.

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from KH

Tuesday, March 28, 2017

Very Bad service of this company.I got a Master reseller & VPS. Servers are very very slow. Lot of downtime.Page loading is very slow.I have submitted many tickets. They replied but issues are not fixing

9 of 9 people found this review helpful.

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Friday, February 24, 2017

The worst VPS provider i met.

VPs work only 1/2 time:

they have a kind of 50-100 Kb/s real bandwidth when it work ...

I add to this that they cheat in the way they manages their ram. They push applications to use more SWAP... and it's not a kind of ssd caching one...

If you haven't already take a VPS with them. go away to see another provider this one is really very bad .... you will thank me after..

10 of 10 people found this review helpful.

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from TRC

Tuesday, February 21, 2017

I've order from you. Bad service!

The 1st impression of their machine: slow, really slow. I did not use you until 6 months later, I used their machine to host a website for my customer. But the machine suddenly got suspended after 2 weeks saying that my machine caused heavy load!

They did not try to solve the problem but directly suspended my VPS.

I tried to let you bring up the VPS temporarily and get my data backup. but they never replied!!!

This is what I've been going through with you.

9 of 9 people found this review helpful.

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from Australian Unity

Monday, December 19, 2016

Very unreliable hosting. I've had nothing but issues. I can't even run a dev site as they constantly go offline. Support is also non existent.

12 of 12 people found this review helpful.

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Monday, December 5, 2016

We have been using their VPS since a few months, and I even added another server just a few weeks ago. But out of the blue, they suspended one server. I opened a ticket and they send some network logs, with very vague claims, nothing specific at all, some connections to port 443 and 80. This has been going on for 2 weeks now with somewhere like 20 messages. Sometimes no response for several days. Server is still suspended. We use all servers the same way, its just a SSH proxy, used for browsing the web. There is no apache, email, smtp running at all. So far, always way below the bandwidth limit and pretty much no CPU usage. I have opened a paypal case now, because this is going nowhere. We do use other providers and so far did not have such issues at all in the past 12 months, even with the cheapest VPS.

14 of 14 people found this review helpful.

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from album zone

Monday, November 7, 2016

I really wanted it to work, but everything is just too slow. Oversold junk, looks like

15 of 15 people found this review helpful.

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from Xrystal Productions CC

Tuesday, October 11, 2016

Constant barrage of spam emails from these people and I'm not even in the same country. They are totally unresponsive to demand to desist. That's likely their attitude to customer service - take the money and run..

12 of 12 people found this review helpful.

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from WebCookies.info

Wednesday, April 23, 2014

I have 3 VPN at AlphaRacks and they have been unreachable almost each day for an hour or more. Now they have been unreachable for the last 17 hours and I have no information when they will fix it... They are cheap, but if you need a reliable service the it's definitely not the way to go.

25 of 26 people found this review helpful.

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This page was last updated 25 May 2019 15:29