AnswerIQ

AnswerIQ

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What is AnswerIQ?

AnswerIQ is an AI solution for customer support organizations that can increase first contact resolution (FCR) and reduce ticket volume by 20%. Using sophisticated algorithms to read and understand all the interactions from past tickets between the customer support agent and the customer, AnswerIQ enables a business to intelligently deflect, triage, and automatically respond to simple known issues as well as assist agents with recommended responses to complex questions. The solution easily integrates within existing customer experience systems like Zendesk and Salesforce and can be up and running in as little as a week.

Serchen Index

41.00
23
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0
Reviews
843
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AnswerIQ Key Features

ai for customer service

ai for customer support

triage support

automated customer service

Customer Experience

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