I have used Aralco Inventory Management and POS systems since 1993.
Ease-of-use: The Point of Sale is easy to follow for a novice or an experienced retail person. It can handle split currency, and opening and closing is very straightforward. The Back Office is straightforward. Reports are easy to produce, giving you lots of variations to specially customize them to meet your needs.
Functionality: It gives me all the reports I need to do analysis on the retail business.
Product Quality: There are a few minor details that can be fixed, but overall, quality is very good, and it's easy to use.
Customer Support: There is usually someone there right away to help. And if the initial person can't answer your question, they will ask for help from a more senior person.
Likes Best: The POS is very easy to learn, especially for first time users. I like the fact that it is a Canadian company based in BC. I also like that you can get through to a real person on the help line quite quickly. Also, most of the Aralco staff have been there for quite a few years so they are very familiar with all aspects of the software and can help very quickly.
Recommendations: I have been using Aralco retail software since 1993 and have recommended it to many others. I have seen many retail software companies come and go, and Aralco is still here for the long term.
The software is user-friendly and reasonably priced. It has all the features needed to run a single store or a multi-store chain. I am excited about their new e-commerce integration with the Back Office software. I plan to implement this in 2014.