What is Aress Support?Aress offers a complete package for Outsourced Hosting Support Services and IT Support Services that can change the way you manage and operate your information systems. We have been providing premium 24x7 support services in the USA, Asia-Pacific and Europe. Aress' prime focus is on the quality of service delivered which is closely monitored and measured by our QA team with particular emphasis on both technical and language correctness.
We are ISO 9001:2008 certified which focuses on service quality and ISO 27001:2005 (Information Security Management System) which focuses on data security and privacy.
We Offer :-
Dedicated Personal Plans
Under this plan, you enjoy the power of having dedicated technicians working 24x7 or any shift of your choice, on your helpdesk tickets, client chats and monitoring of servers. All of this is without you having to worry about the other employment requirements that come with it.
Our Remote Server Management service includes 24x7 server monitoring, server health and other well-being checks. Our team of industry experts and certified engineers handle tasks like patch management, maintenance tasks, change management, performance management, fault management, backup & disaster recovery and security configurations.
Live Chat Plan
Webhosting companies are engaging with more and more customers through online channels. Now, more than ever, businesses need to fully support the online customer experience and provide them with quality online support. In addition to phone and ticket support channels, live chat is a great tool for online real time customer support that can lead to happier customers, increased conversions, and a reduction in service costs.
Our Helpdesk support outsourcing practice focuses on enhancing customer experience by providing prompt and proactive issue resolution at reduced support costs.
Many times the ability to speak directly with someone regarding an issue can make all the difference in keeping a customer or bringing in new business. Our friendly phone support staff can make that difference for you! We do not keep our customers waiting! Our support agents are available 24/7. Just like our Live Chat and our HelpDesk system, Phone Support is offered to our customers 24 hours a day.
At Aress Software, we understand your business well because providing reliable and affordable POS solutions is our prime focus. Whether your business is in retail, hospitality, healthcare or other specialty markets, we offer comprehensive, customized point of sale solutions to meet your specific needs.
We are here to simplify the life of Point-Of-Sale Installers and Business Owners/Operators. It is our mission to set the industry standard quality, value, and support. Aress offers a high-value 24/7 POS support service that is geared towards both the large-scale enterprise rollout or the local corner store.