I needed help for a site at 3 A. M., and the tech staff was available to help me. Ed, the tech support guy, was very helpful and friendly and most of all, patient! It took over an hour to fix my issues and Ed didn't seem bothered or rushed at all the whole time. I had to call the next day to ask a question, and that tech support person was very helpful and friendly as well. Very happy with their attention to customer needs.