Atlatl Software continues to list our company as a customer reference in their marketing materials. They do this despite knowing that we are completely unsatisfied with our experience. In the almost 3 years poured into getting a working configurator, we only had a sort of working version for a couple of months (almost two years later than promised).
While attempting to fix the bugs in the initial version, they broke code that caused major errors. Wrong parts would be added to the quote, key parts would be missing, discounts would be applied wrong - heck, it even had problems with basic math!
By this point we had invested countless hours and hundreds of thousands of dollars into a project that optimistically generated less than a dozen quotes for us and none of them faster than our top people could generate the "old" way.
In an effort to salvage some value our of the project, Atlatl agreed to provide us with a stripped down version of the configurator - one that would not compile quotes or save information, just one that we could build scenes to use as an educational tool.
That version worked just fine, but the way they distributed it to us had a built in expiration of 90 days. That's right - after 90 days it just stopped working!
In trying to get it fixed, the developers knew what they had done was not right, but the company owner blocked them from correcting the problem. I explained the situation to the owner in writing and over the phone. Our phone conversation was cut short when he said "[Expletive] you, buddy" and hung up on me.
Now if that is how they treat the customer they chose to highlight at the top of their customer list on their website (as we are still listed at time I am writing this), how do you expect to be treated by them?