AuctionNinja
★★★★★ 2.8 · 13 Reviews
What is AuctionNinja?
Simply put, AuctionNinja is the most user friendly auction & estates inventory management software available to the estate sale industry. AuctionNinja is a SaaS company built by estate liquidation professionals for estate and auction pros. Our cloud-based system allows professionals to manage their estate liquidation auction and sales from anywhere with ease! Pros can reach beyond their estate sale's geographic region with AuctionNinja's Marketplace with our extensive registered & vetted bidder base. Plus, AuctionNinja's reporting capabilities allows pros to easily present details to their clients, consigners, & customers.
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AuctionNinja Reviews (13)
- ★★★★★5
- ★★★★★0
- ★★★★★1
- ★★★★★1
- ★★★★★6
Review Summary
Generated using AI from real user reviews
AuctionNinja receives sharply divided reviews that split between loyal sellers and frustrated buyers who report serious problems with the platform and customer support.
Long-term sellers praise the site enthusiastically, citing reasonable fees, low technical glitches, and good earnings over years of use. Buyers who have had smooth experiences report finding great deals on estate items. However, a substantial number of reviewers describe severe customer service failures, with multiple people reporting weeks of unanswered calls and emails when problems arise. Several users also flagged specific operational issues: the site crashing during auctions, auctions being extended after officially closing, and an inability to access support features through the bidder support link.
Trust and fairness are persistent concerns. Multiple reviewers allege that sellers can bid on their own items to artificially drive up prices, with one user noting that shill bidding detection appears ineffective despite platform claims. Others describe bad-faith seller behavior—items misrepresented in listings, refusals to process returns, and even harassment after disputes. A few reviews suggest that unhappy customers are sometimes ignored or even blacklisted rather than helped.
The platform appears to work well for established sellers managing their own auctions, but presents meaningful risks for casual buyers: little recourse if something goes wrong, opaque auction integrity, and effectively no accessible customer support when disputes occur.
★★★★★
Tuesday, October 31, 2023
“Auction Ninja is owned by Clearing House Estate Sales. They…”
Auction Ninja is owned by Clearing House Estate Sales. They are highly unethical. I had a horrible experience after bidding on and winning an item, it was not as shown on the site and I asked to be removed withdraw my bid. I had driven 45 minutes. They contacted the second in line who wanted it. The “seller” then belittled me and harassed me. I have been”banned” from bidding at Clearing House since. Two years ago. They would not respond with any sense of accountability. Run far, run fast.
★★★★★
Friday, August 26, 2022
“Overall: So overall I've had a great experience BUT… So…”
Overall: So overall I've had a great experience BUT… So overall I've had a great experience with AuctionNinja, I've found some great deals (they are rare) and overall I've had good experiences with sellers. The one thing AuctionNinja does NOT have going for it is inspiring confidence in auction integrity. There is almost no way for an average user to determine if shill bidding/auction rigging is happening in any particular auction. I reached out to AuctionNinja to clarify this and was told AuctionNinja tracks the IP addresses of their vendors to ensure vendors are not bidding on their consignments. Anecdotally, I can attest that this is either not true or a flawed process. On one occasion I picked up an item I had one from one auctioneer only to overhear the female overseeing the property transfers claim to myself and at least one other person that they had also bid on our items because they were also trying to win those items. Whether she was trying to ride the price up or genuinely win those items is really speculation. There are things other platforms such as Ebay and Shopgoodwill do to give transparency to their process such as display auction participants usernames in the format of Cxxxxxxxxx7 where first and last letter of username are displayed. I understand nothing is foolproof but at least if AuctionNinja had this displayed you could observe an individuals bidding behaviors to determine if things look sketchy such as riding up bids but never winning anything/strategically avoiding high bid status and participating in predominantly the same auctions over and over.
★★★★★
Tuesday, May 17, 2022
“Great place to shop estates sales online. I always find…”
Great place to shop estates sales online. I always find great deals. Sometimes get sucked into a bidding war and have paid more than I intended but I guess that's part of the game. Overall, great experience.
