Tuesday, February 26, 2019 #66345 Brandon Pros: The fact that the platform coaches and recognizes deficits in real time is crucial! Every other provider in our market does post call analytics, which we all know does no one any good, considering you've either A) Already broke the law, company policy, client policy, etc., or B) You've not converted the account and have lost money. Balto allows us to capitalize on these opportunities, getting manager engagement, while the consumer is STILL ON THE PHONE! Overall: Overall, Balto is a great tool for increasing compliance adherence, overall sales / conversions, and suggestive call guidance. We've seen a 40% decrease in compliance violations as an Did you find this review helpful?
Tuesday, February 26, 2019 #66346 Unknown Pros: The entire experience with Balto has been great, and the product has really helped me hone my sales team to close more deals quickly Cons: I'm still new-ish with the product, but so far I haven't found any glaring deficiencies Overall: I'm excited to see where they take this product in the future. Already great, but they have said things will only get better! Did you find this review helpful?
Tuesday, February 26, 2019 #66347 Amanda What do you like best? What I like best about Balto is the fact that this program coaches and recognizes deficits in real time. The post-call analysis is good for certain things, but to be able to ensure that all points are being reached as well as ensuring policy and law are being adhered to is tremendous, especially while the patient/customer is still on the phone. What do you dislike? I highly recommend using Balto to anyone who has representatives who primarily make or receive phone calls. Being able to get immediate feedback is invaluable Did you find this review helpful?
Tuesday, February 26, 2019 #66348 Unknown What do you like best? I like the best about Balto is the really nice set up they have for it. What do you dislike? Sometimes hard to navigate things and can cause frustration Recommendations to others considering the product I recommend this to anyone with a business and looking to work with a great company!! What business problems are you solving with the product? What benefits have you realized? I am solving a sales problem with a customer and have realized it had gone very smoothly Did you find this review helpful?