BenefitMall

BenefitMall

4 Reviews

Serchen Index

37.50
N/A
Employees
4
Reviews
2,047
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BenefitMall Reviews

2.5

Good!

4 Reviews

Last reviewed on
19 July 2017

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Wednesday, July 19, 2017

If I could leave one star I would. The worst payroll service I have every used. Customer service is awful, and our W2 came 5 months late and were incorrect so I had to generate them myself with payroll software I purchased. This took me days to complete. When I called the person was rude and blamed me. He said he left multiple messages which when I asked my receptionists they said they never received a call. They continued to charge me for all of 2016 when I sent messages and emails to state we did not use them. Do not use these people.

3 of 3 people found this review helpful.
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Tuesday, February 21, 2017

Verified Review

Since January it is impossible to synchronize payroll data in Peachtree. so, we can allocate time or have a proper bank reconciliation. As the Sage customer services refuses to give an update, they claim that Sage Accounting does not have a timetable to restore.

2 of 3 people found this review helpful.
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Friday, October 2, 2015

Verified Review

I don't use Benefit Mall as a payroll service. They handle enrollment and changes for us for Care First.
I was okay with them until 12 employees were dropped during open enrollment. It was more than a week before i found out from an employee who was dropped. When I notified BM, they said it would take 4-5 business days. They had to get permission to process faster. No follow ups unless I called them. They didn't have a customer service urgency to seeing that their negligence was corrected. Still waiting on follow-up about a COBRA issue. No customer service urgency to follow-up. I have to call them. 2 - stars for being able to enter my own employees and that they loaded to Care First in a timely fashion.

4 of 5 people found this review helpful.
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Thursday, January 30, 2014

Payroll has always been a bit of a nightmare for my company. Luckily, using BenefitMall has been quite the opposite. Their services are easy to use, even for larger companies. I would certainly recommend this company.

5 of 11 people found this review helpful.
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