BenefitMall

Kori Nicol from Sorrento Animal Hospital

If I could leave one star I would. The worst payroll service I have every used. Customer service is awful, and our W2 came 5 months late and were incorrect so I had to generate them myself with payroll software I purchased. This took me days to complete. When I called the person was rude and blamed me. He said he left multiple messages which when I asked my receptionists they said they never received a call. They continued to charge me for all of 2016 when I sent messages and emails to state we did not use them. Do not use these people.

Eliani Korowajczuk from CelPlan Technologies, Inc.

Since January it is impossible to synchronize payroll data in Peachtree. so, we can allocate time or have a proper bank reconciliation. As the Sage customer services refuses to give an update, they claim that Sage Accounting does not have a timetable to restore.

Sharon Gamble from Obsidian Analysis, Inc

I don't use Benefit Mall as a payroll service. They handle enrollment and changes for us for Care First.
I was okay with them until 12 employees were dropped during open enrollment. It was more than a week before i found out from an employee who was dropped. When I notified BM, they said it would take 4-5 business days. They had to get permission to process faster. No follow ups unless I called them. They didn't have a customer service urgency to seeing that their negligence was corrected. Still waiting on follow-up about a COBRA issue. No customer service urgency to follow-up. I have to call them. 2 - stars for being able to enter my own employees and that they loaded to Care First in a timely fashion.

Gregory F.

Payroll has always been a bit of a nightmare for my company. Luckily, using BenefitMall has been quite the opposite. Their services are easy to use, even for larger companies. I would certainly recommend this company.