Bright Pattern

Bright Pattern

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What is Bright Pattern?

Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service.

Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket.

Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.

Bright Pattern Key Features

Blended Call Center

Call Logging

Call Recording

Call Routing

Blended Call Center

Call Recording

Call Scripting

Campaign Management

Compliance Management

IVR / Voice Recognition

Live Chat

Social Messengers

CRM Integrations

Workforce Management

Serchen Index

23.00
47
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This page was last updated 19 April 2018 01:38