Bright Pattern

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Bright Pattern

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About Bright Pattern

Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service.

Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket.

Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.

Bright Pattern Key Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Blended Call Center
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Compliance Management
  • IVR / Voice Recognition
  • Live Chat
  • Social Messengers
  • CRM Integrations
  • Workforce Management

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This page was last updated 06 May 2015 07:14