We recently had a bad experience with another hosting company. The service was suffering, the server would go offline for what seemed like days, and support stopped answering their email. I think this is a common story on the Internet: especially among web designers. So, not wanting to get burned again, we took great pains to find a company that could really serve our needs. We sent emails to many hosts and waited for responses. The staff at Bulletproofwordpresshosting was one of the first to respond, almost right away actually. Then, after numerous discussions, we decided to go with them. We really had a lot of questions, but they were happy to answer each one in detail. We haven't been dissappointed. Each time we've had a challenge, the staff at this host has been able to provide a prompt and satisfying solution. Frankly, I think every business should treat their clients this way, but all too often when it comes to web hosting, other companies just don't seem to get it which is why we've left our previous host. I'm happy to say that this provider does get it, and we'll be happy to keep hosting our database/PHP projects with them.