51 Reviews

What is Caresmartz?

Caresmartz is swiftly making headway in the homecare industry. It is the fastest-growing home care technology company that is creating the most flexible, cost-effective software solutions to empower home care organizations and their operations to deliver quality care to seniors.

Our solutions give you control over every aspect of your home care business.

Our purpose- innovation, simplicity, passion, respect, and teamwork! We believe in empowering the home care community to achieve greatness in operations. That’s why we created an innovative, end-to-end business solution designed specifically for home care agencies. CareSmartz360 gives every home care agency—from startup to franchisors—the tools necessary to maximize performance, revenue, and patient outcomes.

The Beginning

In 2010, a leading home care franchisor desired to improve its business operations. They were using multiple management tools for their various processes, and the tools weren’t integrated with each other, creating a time-consuming double-entry of data and the potential for lost revenue. After identifying inaccurate scheduling and management of paper documentation as to their business’s biggest costs, they started looking for a solution that would allow them to manage the entire business in one place. They required something that would not only improve home care business operations, but also would be affordable, intuitive, and easy to implement for franchisee locations.

The more they shopped around, though, the more discouraged they became. There were many products that provided some of what they needed, but there was nothing in the market that provided everything of what they needed. That was when they decided to develop their own ideal software solution. The team worked to gain a deep understanding of home care agency workflow and documentation needs. After months of brainstorming and mapping how the software should work, CareSmartz360—a home care centric software—was born.

Caresmartz was officially launched in 2010. Since its launch, CareSmartz360 has evolved from a startup into one of the fastest-growing privately held companies.

In addition to offering defensible, compliant, and intuitive documentation, CareSmartz360 provides home care agencies with intelligent business and compliance reporting, interactive and organized scheduling, integrated billing software, built-in caregiver documentation, and service tracking. And it's all web-based, which means agencies can securely document, schedule, and bill anywhere, anytime.

Never satisfied with the status quo, we here at CareSmartz360 continue to innovate, performing monthly software updates to ensure our clients always get the latest in technological advancements and compliance solutions. And our clients have a seat at the Caresmartz development table, so to speak. Within the application, they can submit suggestions and vote on the priority of system updates as well as new features and products. In fact, some of the meaningful application improvements have come directly from client suggestions.

Holding true to our startup roots, we value lean business principles, a casual work environment, and collaborative, team-oriented workspaces. Office culture reflects our mission to innovate: we work smart, play hard, and always put our clients first—and that's demonstrated by our 99.9% uptime rate and 99.3% customer retention rate.

Serchen Index


Caresmartz Key Features


Electronic Visit Verification

Caregiver Portal

Integrated Email and Messages

Caregiver and Staff Training

Client Management

Digital Library

Client Assessment and Care Plan

Caregiver Management

Human Resources

What is Caresmartz?

Caresmartz Product Details

CareSmartz360 is a Cloud-based, HIPAA compliant Home Care Software Solution that seamlessly integrates Client Intake, Scheduling, Billing & Payroll, HR, Marketing, Training, and Reporting. CareSmartz360 gives you control over every aspect of your home care business.

Developed by technology experts in collaboration with Home Care Agencies, CareSmartz360 automates business processes and improves your operational and financial success.

How can we help you? You deserve a partner who has your back!

The home care industry, in general, is convoluted, but your day-to-day operations shouldn't be—and when you have the right software partner in your corner, you can rest easy knowing you've got all of your business-critical ducks in a row.

Home care business in a box. Just starting your own home care business? Money tight? This is what you need. Home Care Business in a Box gives you almost everything you need to get your business off the ground at an extremely low price. Whether it is home care agency software for managing your practice, company website, logo or business stationery, we take care of everything for you.

Did we mention that you get a truckload of home care forms and manuals too? And of course, a complete digital marketing setup to help your website find a strong foothold in the online world.

Private Duty Home Care Software for Independent Agencies

Designed by home care industry experts and private duty home care agencies, CareSmartz360 is transforming the home care software industry.

EASY MANAGEMENT OF HOMECARE FRANCHISES Franchise Recruitment Intranet for Franchises Financial Setup and Statements Lead Management Comprehensive Reporting Franchise Onboarding Corporate Marketing Electronic Records of Franchise Info

CareSmartz360 is built to enable your success

CareSmartz360 isn’t just a home care software tool — it’s a full-blown, user-friendly, cloud-based home care software system for running your homecare business end-to-end.

Caresmartz Free Trial Information

Caresmartz Pricing

One Price does not fit all CareSmartz360 creates packages to suit no matter what your business needs.

We understand that moving from another software provider is a daunting task. Our support staff has loads of experience with this and where possible will do all the heavy lifting, including migrating your customer's information. Just talk to us and we will create a solution that works for you, your staff and clients.

Startups: Just starting your own home care business? Money tight? This is what you need: All of our standard features Branding & Marketing CareSmartz360 Application Caregiver Mobile App Forms & Manuals View full list of features

Independent Agency: Manage your home care business easily with comprehensive features for scheduling, invoicing, client and caregiver management and more. All of our standard features Scheduling Electronic Visit Verification Integrated Email & SMS Client Management Electronic Intake & Care Plans View full list of features

Franchisor: CareSmartz360 provides both Operations Management as well as Franchise Management. All of our standard features Franchise Intranet Corporate Marketing Franchise Information Manager Client & Family Portal View full list of features

Countries Caresmartz Services Available In

United States

Caresmartz Support & Customer Service

CareSmartz360 Support

Our goal is to make software that’s simple yet powerful and support it with a world-class team.

CareSmartz360 Customer Service Team

As a new CareSmartz360 customer, you will work closely with an implementation project manager to help you plan for the transition and ensure that you have a site that is best configured to meet your unique business needs, allowing you to seamlessly and successfully run your business.

As part of your implementation, your Implementation Project Manager will connect you with our live training for both your clinical and administrative staff, with the goal of making you a CareSmartz360 expert from day one of using your live site.

As you begin to work on your live CareSmartz360 site, you will have access to our world-class Customer Service team as well as our online training portal, filled with user guides and video tutorials that cover all aspects of our product.

Ongoing support CareSmartz360 Homecare Software - 24*7 Support

CareSmartz360’scustomer service team is available via both phone and e-mail, the cost of which is included in your monthly subscription. As a CareSmartz360 customer, support is available to provide information and assistance to every member of your team. Customers can reach us by calling (855) 266-7711 Monday-Friday from 8:00 am to 6:00 pm ET, or via e-mail at [email protected]

Our highly trained and experienced support team can assist you with:

Diagnosing issues
Optimizing workflow
Updating system settings
Understanding form customization needs
Billing configuration and administrative setup for new customers
Training your staff on product features

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Caresmartz Reviews



51 Reviews

Last reviewed on
01 November 2019

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Friday, November 1, 2019

I like Caresmartz360 because it is user friendly, the customer service is outstanding. I've used CS360 for 3 years now and wouldnt change a thing!

6 of 6 people found this review helpful.
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Friday, November 1, 2019

We use Caresmarrtz as the homebase for our operations. We are able to track clients, employees, EVV, billing, payroll, etc. from one piece of software. It has increased the efficiency of our office greatly.

6 of 6 people found this review helpful.
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Thursday, October 31, 2019

STABLE! Caresmartz use great business logic. They seem to have a good handle on the future and what will be coming and help us automate for us.

5 of 5 people found this review helpful.
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Wednesday, October 30, 2019

I like the ease of use in Caresmartz360, it is user friendly especially for someone not tech savvy.

6 of 6 people found this review helpful.
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Tuesday, October 29, 2019

The best part of using Caresmartz is how user-friendly and intuitive it is. Also, I love that you set up the schedule once for a client and don't have to keep "building" schedules each week. I love the messaging feature where you can send a message to a caregiver via either text or email or both and that message and their reply gets automatically stored in their electronic file in Caresmartz.

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Monday, October 28, 2019

I do like that I can access our information from wherever I am, whether at work, home, or out and about on call, since we serve clients 24 hours a day, 7 days a week. The client assessment is mostly thorough and our employees in the field can access this and their schedule whenever they need to versus relying on a printed version. Overall, it was easy to learn and is very user friendly. Billing and payroll is straightforward and easy to customize. The new reports are also pretty robust. Love Caresmartz360 as our saviour

6 of 6 people found this review helpful.
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Sunday, October 27, 2019

When I started at my new company 8 months ago there was not a scheduling software in place. I tested several different software companies and options and found that Caresmartz offered the most and was considerably easier to use than most. I love how easy it is to utilize the software; after using another scheduling software for almost 4 years I was very worried that my transition to Caresmartz would be difficult but I was pleasantly surprised. The customer service team that helped me from the beginning till present is amazing, extremely helpful and patient. Scheduling at ease makes my life as an Office Manager and Care Coordinator run much smoother. I love the feature that allows me to message all of my Caregivers at once which saves me a ton of time that I could use doing other things in the office. I also like that I am able to utilize the software from my phone while on the go, because as we all know, this job keeps you on the go!

5 of 5 people found this review helpful.
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Saturday, October 26, 2019

I knew what I was looking for to work "smarter, not harder" when I began my own home care agency, and Caresmartz had everything I was looking for and more! I was looking for a management tool that would allow me the capability of accessing company records from any computer, tablet or smart phone for "on-the-go" field management. Love the intuitiveness

5 of 5 people found this review helpful.
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Friday, October 25, 2019

I have been using Caresmartz360 for over a year now and the single greatest quality of the product is the staff behind it. I often call to have them walk me through processes and they are knowledgeable and expeditious. They "get it"!! I would recommend this product to anyone who is in the Home Care Business. Aside from the staff behind the product, the product itself can handle anything I throw at it. It is intuitive and does not have issues that I can say hinder its performance. I love it!!

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Thursday, October 24, 2019

A Place at Home chose Caresmartz360 because it was the most comprehensive and user-friendly home care platform that we had seen. It also allowed us to manage our company from virtually anywhere. I knew that Caresmartz360 was the right platform when we realized the ability to track all activity and access all of the data behind it. This has been the number one reason why we have been able to get 100% of our caregiver unemployment claims overturned. This literately pays for the system many times over. Caresmartz360's customer support has been fantastic. From the on-boarding process through ongoing support, they have been extremely timely, professional, and helpful. Caresmartz360 has They make sure our issues get resolved and even have a Caresmartz360 community area that you can post suggestions for updates. This community area is accessible to everyone and other members can vote on the suggestions that they want to be implemented. Caresmartz360 invests in making their platform better more than any other provider I have seen. Thankfully, we started using Caresmartz360 shortly after starting our agency. It has been a major contributor to our accelerated growth and success. Because of Caresmartz, we have had the tools to compete with the industries biggest competitors. Our staff continually finds new ways to simplify their daily processes. Caresmartz360 continually puts out new tools and updates that help our staff better utilize their time. The more we use the platform, the better and more efficient our entire company operates. Because we continue to be "super users" of Caresmartz360 and utilize all tools available, our time can be better allocated to caregivers and clients instead of trying to manage schedules, figure out payroll, and struggle with billing. I recommend Caresmartz360 to all home care agencies.

5 of 5 people found this review helpful.
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