What is Case Master?
Case Master Pro is a legal case management software that helps law firms and debt collectors manage case files and accounting operations. It enables lawyers to store critical documents in a centralized database, assign task lists to specific employees, and track case files with information related to opponents, accounts, litigation or judgments and can be setup in less than a week. Key features of Case Master Pro include bookkeeping, scheduling, check printing, invoicing, transaction management, account reconciliation and outside counsel login. It allows administrators to configure security settings, and create customizable reports to gain insights into organizational performance. Plus, it includes a self-service portal, which lets clients access documents, images and claims related to their individual case files online. Case Master Pro facilitates integration with QuickBooks and Peachtree to export checks, general ledger and reconciliation data to external accounting systems. It also provides enterprises with CMP imaging functionality to convert physical documents and existing files into viewable electronic formats, streamlining workflows across the organization. Case Master Pro is designed to give law firms & debt collectors a competitive edge in their markets.
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Case Master Reviews (15)
- ★★★★★15
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Case Master Pro earns universal praise across all fifteen reviews, with every reviewer giving five stars.
Users consistently highlight three core strengths. The software is intuitive and easy to learn, with new users becoming productive within weeks despite complex legal workflows. Trust accounting and reconciliation features appear repeatedly as critical for compliance, particularly state bar mandates. The platform's customization and responsiveness to firm-specific needs distinguishes it—multiple reviewers note that when requested features don't exist, the team implements them quickly.
Customer support emerges as a defining advantage. Reviewers repeatedly describe support staff as responsive, knowledgeable, and available beyond implementation. Several users mention they switched from legacy systems used for 15–21 years and found the transition seamless, attributing success partly to training and post-launch support. The software has also delivered measurable business outcomes: one firm cut headcount in half while growing revenue; another reduced operating costs significantly after a 21-year switch.
No substantive criticisms appear in any review. Concerns about moving from old systems to this one proved unfounded, and affordability relative to feature set comes up as a recurring advantage. This dataset shows no apparent weakness or limitation users encountered.
★★★★★
Monday, January 9, 2017
“I have been working for a law firm for 22…”
I have been working for a law firm for 22 years and I have been using Case Master Pro or CMP as we call it, daily. It offers everything that is needed to make my work load less stressful. When there is an issue, I will send an email and the problem is solved.
★★★★★
Friday, October 7, 2016
“We purchased this software six years ago and Case Master…”
We purchased this software six years ago and Case Master Pro has continued to exceed our expectations. I would recommend this product because it has the ability to manage all aspects of your files. Further, I would recommend Case Master Pro because of the exceptional customer service provided.
★★★★★
Friday, October 7, 2016
“I've worked in the legal field for almost nine years…”
I've worked in the legal field for almost nine years and have been using Case Master Pro for the past six years. This software has been a blessing to our firm. Case Master Pro has numerous case management abilities and has made our job SO much more efficient and better in many ways. Technical support is a phone call or email away, with quick response time. They are personal and extremely helpful with excellent knowledge of the system. They are also quick to adjust features to fit our firms need. I highly recommend Case Master Pro, you will not regret choosing this software. Thank you Case Master Pro for being so awesome!
★★★★★
Friday, September 23, 2016
“I have worked in the legal field for 16 years…”
I have worked in the legal field for 16 years and spent 8 of them using one version or another of CMP. Each version gets better. I have also used Legal Files, TimeSlips and PCLaw. All are trash compared to CMP. The only reason I could see giving a good review to any of them is because the person doesn't know what they're missing. They are missing a lot. CMP is the best overall full coverage case management program. To choose the best feature would be difficult. Versatility with respect to different areas of law is key and they covered it. On the rare occasion that we wished that the program had an additional feature, they made it happen, just like that. Trust Accounting, Custom Reporting, Case Life Tracking, Tickler System, At-A-Glance Main Screen, Party/Contact Tracking/Integration, Imaging, Online Service Capabilities, Document Merging... they are all the best I have ever seen. Easy to learn is an understatement.
★★★★★
Thursday, September 22, 2016
“Case Master Pro software provides a seamless ability to maintain…”
Case Master Pro software provides a seamless ability to maintain and document a portfolio for multiple users. The platform is extremely user friendly compared to other programs in the collection industry. The software is not limited to collection portfolios and can handle a variety of purposes. Our firm has enjoyed a long term relationship with Case Master Pro. Additionally, customer support has always been rapid and efficient. We look forward to many years to come.
