Serchen Index

72.00
12K
Employees
51
Subscribers
2,432
Followers
4,920
Likes

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Cayan Reviews

1.0

OK.

3 Reviews

Last reviewed on
10 April 2018

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Wednesday, April 11, 2018

Acct terminated after two weeks from a simple inquiry into certain products being added to my store. Cayan refuses to answer phone calls or emails.

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Wednesday, September 13, 2017

I would give this company -0- stars. As the reviewer before me noted, it has the worst customer service for internet credit card processing. I had my account abruptly frozen, for no good reason, then they told me they would hold nearly $1,000 of my sales as a reserve for 6 months. This is borderline fraud. Run, don't walk away from this company. They refuse to return calls and e-mails - probably because they hate their customers. That's how I felt dealing with them.
I am filing a negative claim against them with the Better Business Bureau in CT for fraudulent business practices.

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Tuesday, November 3, 2015

The worse customer service I have ever received. Cayan didn't seem to care that we didn't receive equipement that we paid for or offer any support for their services. I was sent merchant id and access code to access information sent in emails and none of the codes worked. My calls were not returned for weeks, then when finally returned, I was told to email. Emails were not responded to any better. When I wanted to talk with a supervisor to voice my complaints, I was directed to the cancellation department, where I was told I will be emailed cancellation form. IF this comes through, it would be the best part of customer service so far. We never used account due to not having equipement or access, but were charged for the last 2 months. I would not recommend this company to anyone.

2 of 2 people found this review helpful.
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