Cayzu Help Desk

Cayzu Help Desk

2 Reviews · Last reviewed on 31 July 2014

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Cayzu Help Desk Reviews

5.0

Excellent!

2 Reviews

Last reviewed on
31 July 2014

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Thursday, July 31, 2014

I use to do all my support via email and found I was giving the same answers to multiple customers or would get them mixed up and give the wrong answer.

A friend suggested I try Cayzu, and within 2 days of signing up I could not believe how powerful it was and easy to use. I have since moved away from trying to support my customer via email to Cayzu Helpdesk. I highly recommend it.

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Thursday, July 31, 2014

While we are relatively new to using the service, in the short time we have had it deployed it has worked perfectly and a poll of our Clients who used it was very positive. It provides the means to easily follow up on our tech tickets to assure a Client gets what they need quickly and efficiently. Now if we could just tie it into a phone system for Clients to set tickets that would be great and convenient.

I know I should also comment about its down sides, but honestly so far, other than phone access, we have not found any.

We will continue to deploy and will update this review should we find any negatives to report.

Cayzu has been helpful in getting it all set up correctly and responsive to issues and questions. Shows strong Customer Service dedication. We like that as it matches ours also.

Overall, we rate Cayzu a 9 out of 10 for function, support and access.

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This page was last updated 26 July 2019 01:00