While we are relatively new to using the service, in the short time we have had it deployed it has worked perfectly and a poll of our Clients who used it was very positive. It provides the means to easily follow up on our tech tickets to assure a Client gets what they need quickly and efficiently. Now if we could just tie it into a phone system for Clients to set tickets that would be great and convenient.
I know I should also comment about its down sides, but honestly so far, other than phone access, we have not found any.
We will continue to deploy and will update this review should we find any negatives to report.
Cayzu has been helpful in getting it all set up correctly and responsive to issues and questions. Shows strong Customer Service dedication. We like that as it matches ours also.
Overall, we rate Cayzu a 9 out of 10 for function, support and access.