What is Cin7 Omni?
Cin7 Omni, a product of Cin7, simplifies complex retail and wholesale with all-in-one cloud inventory, POS, EDI and 3PL. Cin7 Omni allows you to manage all your sales channels, inventory, point of sale and supply chain in one central, cloud-based software. Cin7 offers integrations using a third-party logistics (3PL) interface and electronic data interchange (EDI). Cin7 Omni is the ultimate solution if you're looking for one system to manufacture, sell, manage and fulfill. Cin7 Omni is a fully integrated, fully capable solution that gives you enterprise level capability without the traditional costs associated with an ERP type solution. No matter how big or small your business, Cin7 Omni has a solution that will fit and is easily scaled to meet your needs in the future. Our verticals: Fashion & Apparel, General Merchandise, Health & Beauty, and Sports Equipment. Cin7 Omni is an affordable, easy-to-use system, licensed on a subscription basis, that allows mid-tier retailers to use the kind of systems previously only available to retail giants like Nordstrom, Ikea or Zara. To learn more, visit Cin7.com.
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Cin7 Omni Reviews (252)
- ★★★★★244
- ★★★★★7
- ★★★★★0
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Cin7 Omni earns strong praise for its inventory management capabilities, user-friendly interface, and particularly its onboarding and support teams—but implementation complexity and integration friction are real pain points.
The overwhelming majority of reviews highlight responsive, knowledgeable support staff who guide users through setup with patience and flexibility. Users consistently praise the software's ease of use once running, customizable reporting, batch tracking, multi-channel integration (Shopify, WooCommerce, Xero), and the ability to track inventory across multiple warehouses and sales channels. Several reviewers noted it solved problems their previous systems couldn't handle, especially around stock visibility and fulfillment automation.
The main criticisms centre on implementation challenges. Many users report lengthy, complex onboarding periods—though most view this as necessary given their business needs rather than a failing. More substantive concerns include limited warehouse management functionality, integration difficulty with external platforms (particularly QuickBooks Online), and occasional gaps in features like tax handling or payment processing. One reviewer flagged slow support response times due to the Australian timezone; another reported support tickets that "take forever" with poor resolution, though this appears isolated.
A handful of users note that setup requires real planning and effort to extract full value—the system rewards careful configuration but punishes poor data entry. For small to mid-sized retail and wholesale businesses willing to invest in proper implementation, users report transformative gains in visibility and operational efficiency.
★★★★★
Monday, May 25, 2020
“I've appreciated the onboarding and post-live teams help as we…”
I've appreciated the onboarding and post-live teams help as we got everything set up and running in the Cin7 system.
★★★★★
Monday, May 25, 2020
“Cin7's dashboard is great and initiative. Very user friendly and…”
Cin7's dashboard is great and initiative. Very user friendly and easy to navigate.
★★★★★
Monday, May 25, 2020
“This program is easy to use, you have a great…”
This program is easy to use, you have a great video library of 'how do's", the one-on-one training is very helpful. It is great that I can get so many things customized and it seems like there are no issues with anything that I ask for.
★★★★★
Monday, May 25, 2020
“Cin7 have by far the best software support I have…”
Cin7 have by far the best software support I have come across to date. Dhruv and Varun have been very fast to help with all of my queries and always organise calls to talk things through instead of doing things through message or email. I couldn't be happier with the onboarding process of Cin7.
★★★★★
Monday, May 25, 2020
“My whole experience with Cin 7's onboarding team + tech…”
My whole experience with Cin 7's onboarding team + tech team has been excellent. You all make time for us no matter what the problem is and always make sure you fix our problems asap.
★★★★★
Sunday, May 10, 2020
“First of all, let me tell you about Cin7, it…”
First of all, let me tell you about Cin7, it is a cloud-based automated inventory management software & POS system that helps you in tracking stocks and fulfill orders everywhere you sell or hold products. Cin7 provides many offers and deals as it helps small and middle retailing and wholesale businesses in warehouse management. It allows users to create purchase orders directly from the inventory portal in case of an inventory shortage. It helps you in reaching more customers in Southeast Asia’s biggest fashion marketplace. But first, you need to register yourself at the Cin7 pos account. This article is going to be a perfect guide for all of your problems. Just give it a read.
★★★★★
Friday, May 8, 2020
“Pros: I switched and so far am enjoying the reporting…”
Pros: I switched and so far am enjoying the reporting - basically you can customize your reports to whatever information that you need. I am still working on setting up a great CRM details, but other than that the QBO integration is great as well. Cons: My sizing for shoes are 10, 10.5, 11, 11.5 and all the half sizes end up being at the end of the list when creating orders - they do not stay in numerical order. Cant just easily click the stock and change the number, you have to export and then import. It is not too tedious but i would like to be able to just edit stock easily if i see one error in one shoe a certain day. Alternatives Considered: Fishbowl Reasons for Choosing Cin7: B2B website Switched From: Stitch Labs Reasons for Switching to Cin7: Stitch labs 1. did not sync back and forth with QBO much 2. reporting - there were no reports that could show stock OH, incoming, and available per warehouse - which was essential for us 3. Stitch does not capable of bar coding Comments (Benefits): I had to sign on when we were not busy during COVID-19 pandemic. Unfortunately, i was not able to take advantage of the first month set up as much, since no orders were coming in. However, once i was full time (this week only) i had a lot of questions that were all answered by email quickly.
★★★★★
Tuesday, May 5, 2020
“Pros: Great customer support, the implementation team took good care…”
Pros: Great customer support, the implementation team took good care of us and answered our questions quickly and efficiently. They were patient and gave clear explanations. Cons: The fact that Cin7 does not show separately the two taxes that we have in Quebec (province of Canada) on the sales order screen. Reasons for Switching to Cin7: Because our business is growing.
★★★★★
Friday, April 17, 2020
“Pros: Cin7 is very easy to use. The software is…”
Pros: Cin7 is very easy to use. The software is fun and easy and clear in its navigation. Cons: Other than a little bit time consuming to set up new software, but so worth it when done. Switched From: NetSuite Reasons for Switching to Cin7: Horrible customer service Comments (Benefits): Arlyn from Cin7 was great to work with, accessible patient and smart!
★★★★★
Friday, April 10, 2020
“Pros: The biggest impact CIN7 has delivered is a platform…”
Pros: The biggest impact CIN7 has delivered is a platform that integrates production, inventory, purchasing, customer orders to payments and provides visibility to all. Its fairly intuitive to use once you get your head around the statuses and stages and what drives what. Products and BOMs are easy to add and modify. Production orders easy to raise. Cons: The hardest part is the integrations with other platforms.... Woocommerce, Shipit, Xero.... this requires a fair bit of detailed thinking and discussions with these other platform vendors to achive the connectivity functionality. Comments (Benefits): Slow and steady build to launch followed by a boots and all go live with a rapid learning curve! Great customer support from CIN7's integration consultant, thanks Frankie.
