What is Cin7 Omni?
Cin7 Omni, a product of Cin7, simplifies complex retail and wholesale with all-in-one cloud inventory, POS, EDI and 3PL. Cin7 Omni allows you to manage all your sales channels, inventory, point of sale and supply chain in one central, cloud-based software. Cin7 offers integrations using a third-party logistics (3PL) interface and electronic data interchange (EDI). Cin7 Omni is the ultimate solution if you're looking for one system to manufacture, sell, manage and fulfill. Cin7 Omni is a fully integrated, fully capable solution that gives you enterprise level capability without the traditional costs associated with an ERP type solution. No matter how big or small your business, Cin7 Omni has a solution that will fit and is easily scaled to meet your needs in the future. Our verticals: Fashion & Apparel, General Merchandise, Health & Beauty, and Sports Equipment. Cin7 Omni is an affordable, easy-to-use system, licensed on a subscription basis, that allows mid-tier retailers to use the kind of systems previously only available to retail giants like Nordstrom, Ikea or Zara. To learn more, visit Cin7.com.
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Cin7 Omni Reviews (252)
- ★★★★★244
- ★★★★★7
- ★★★★★0
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Cin7 Omni earns strong praise for its inventory management capabilities, user-friendly interface, and particularly its onboarding and support teams—but implementation complexity and integration friction are real pain points.
The overwhelming majority of reviews highlight responsive, knowledgeable support staff who guide users through setup with patience and flexibility. Users consistently praise the software's ease of use once running, customizable reporting, batch tracking, multi-channel integration (Shopify, WooCommerce, Xero), and the ability to track inventory across multiple warehouses and sales channels. Several reviewers noted it solved problems their previous systems couldn't handle, especially around stock visibility and fulfillment automation.
The main criticisms centre on implementation challenges. Many users report lengthy, complex onboarding periods—though most view this as necessary given their business needs rather than a failing. More substantive concerns include limited warehouse management functionality, integration difficulty with external platforms (particularly QuickBooks Online), and occasional gaps in features like tax handling or payment processing. One reviewer flagged slow support response times due to the Australian timezone; another reported support tickets that "take forever" with poor resolution, though this appears isolated.
A handful of users note that setup requires real planning and effort to extract full value—the system rewards careful configuration but punishes poor data entry. For small to mid-sized retail and wholesale businesses willing to invest in proper implementation, users report transformative gains in visibility and operational efficiency.
★★★★★
Wednesday, January 20, 2016
“Great package, does everything we want from sales quoting, trade…”
Great package, does everything we want from sales quoting, trade Sales on the B2B and of course inventory control. Much better than the previous app we had for stock control. Implementation was pretty easy and Daniel was great from Cin7. We've had the usual little hiccups with implementation but noting major, every integration is different, and issues we had haven been quickly resolved. Would highly recommend.. Pros: . Cons:
★★★★★
Wednesday, January 20, 2016
“We have been using CIN7 and XERO since November 2015.…”
We have been using CIN7 and XERO since November 2015. I'd highly recommend CIN7 as the on boarding team is very helpful and is always open for suggestions and willing to find a solution to suit your needs. It has greatly improved the stock control and has a lot more functions to explore. . Pros: . Cons:
★★★★★
Tuesday, January 19, 2016
“I had little training in CIN7 and I found my…”
I had little training in CIN7 and I found my way by myself so i guess anyone can use CIN7.. Pros: . Cons:
★★★★★
Tuesday, January 19, 2016
“We start to use Cin7 since Jun 2015, its a…”
We start to use Cin7 since Jun 2015, its a very good system, and can be customize as our request, thanks for all you helped us. We can manage our inventory easily now.. Pros: . Cons:
★★★★★
Sunday, January 17, 2016
“When I first viewed CIN7 in a trial version and…”
When I first viewed CIN7 in a trial version and then had a couple of hours with one of their staff I was staggered but skeptical that all of the promises would or could be delivered upon. Boy was I wrong and I have been delighted to discover well thought through connectivity and inter relationships of functions. Put quite simply CIN7 is a 2016 Maserati against model T Ford of legacy systems that are holding back efficiency and productivity....I hope my competitors don't read this. In fact I tell everyone who will listen that CIN7 is our secret weapon and definitely our competitive advantage. Amazingly after nearly a year of operation there are only a handful of modifications that we'd consider helpful but not necessary for our business going forward. . Pros: . Cons:
★★★★★
Wednesday, January 6, 2016
“We highly recommend CIN 7 for any size organization. It…”
We highly recommend CIN 7 for any size organization. It is critical to the back end operations of our Inventory, Warehouse, Purchase orders, accounting, Internet sites, B2B site and manufacturing facility. It saves us time and money and allows us to compete with the services and efficiencies of much larger organisations. Very affordable, reliable and great service. Spiros. Pros: . Cons:
★★★★★
Thursday, September 3, 2015
“Cin7 is fantastic for wine industry. Craig and the team…”
Cin7 is fantastic for wine industry. Craig and the team help us move a client to Cin7 seamlessly. Great support. Prompt reply to email and Skype.. Pros: . Cons:
★★★★★
Sunday, August 16, 2015
“For my Inventory clients who need wholesale and or retail…”
For my Inventory clients who need wholesale and or retail & online sales channels, Cin7 is a comprehensive add on to Xero covering all three. Scoping is essential to make sure any application will meet my clients needs and this is done jointly with Cin7's sales team to get an accurate evaluation. Once the entire project has been considered the account is set up and integrated with Xero, with Cin7 assigning a project manager to help smooth the process along and do any customisation. Working with many add ons, the support offered by the team at Cin7 has been fantastic. The recent dashboard upgrade has turned this once ugly duckling into a beautiful swan!. Pros: . Cons:
★★★★★
Thursday, August 13, 2015
“We were looking for new software for my company, and…”
We were looking for new software for my company, and were recommended that I should look at Cin7. That recommendation changed the way we operate, control stock, suppliers and customers. We have a midsized manufacturing and online company with over 80 distributors and about 3000 products. We have complicated BOMs with labour content that need to be linked across two clients and be able to have my web sites pull APIs for product pricing. We made a lot of changes to the layouts of many of the forms, CIN7 staff were great in the way it was done, and the speed it was achieved in. The software interface is easy to train staff and very forgiving. The handshake between CIN7 and Xero Partner is seamless. We would recommend CIN7 to any big or small business. We are looking forward to the challengers as our business grows knowing that CIN7 and their staff (Jeff/Shyam Thanks guys) are there to help. Evan Wilson Director Rakavan Pty Ltd www.rakavan.com.au. . Pros: . Cons:
★★★★★
Wednesday, August 12, 2015
“Very pleased we changed over to CIN7. We invoice a…”
Very pleased we changed over to CIN7. We invoice a lot of items as part of sets and previously found this very time consuming. We also use the POS system in our mobile showroom and this gives our team a lot more information when they are in this situation.. Pros: . Cons:



