What is Citadel Servers?
Welcome to Citadel Servers. We offer Game servers, Dedicated servers and Web-hosting as well as other various hosting solutions. We provide a top quality service using the latest technology, innovations and equipment. We offer 24x7 'Round the clock' professional support to our clients as standard and offer some of the most competitive prices on the market for our services and products.
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Citadel Servers Reviews (237)
- ★★★★★180
- ★★★★★3
- ★★★★★0
- ★★★★★2
- ★★★★★52
Review Summary
Generated using AI from real user reviews
Citadel Servers earns overwhelming praise for responsive support and reliable performance, but is marred by serious billing and refund complaints from a vocal minority.
Most users highlight fast setup, a clean control panel, and consistently helpful staff who actually troubleshoot problems rather than issuing canned responses. Players across multiple games—Valheim, Ark, Rust, CSGO, and others—report smooth performance and low latency. Several reviewers specifically note that Citadel compares favorably to competitors like Gportal and Zap Hosting. The support team's willingness to go beyond basics (adding mods within hours, clustering servers, importing custom worlds) is frequently mentioned as a differentiator.
However, a cluster of negative reviews raise red flags around billing practices. Multiple customers report being charged months after cancellation and facing refusal of refunds, with the company offering store credit instead. One reviewer waited days for support on a non-functional server, received minimal help, and encountered the same credit-only policy. Another criticised a billing team that ignored cancellation requests and unstable Singapore infrastructure. A separate 2-star review complained of repeated unresolved tickets and a constantly crashing game server, contrasting sharply with the mostly positive experience.
Taken together: strong performance and support quality, but potential friction around cancellation and refund policies that deserves scrutiny before committing.
★★★★★
Friday, March 24, 2023
“They are a good hosting company for game hosting, support…”
They are a good hosting company for game hosting, support reps are helpful Son una buena empresa de alojamiento para el alojamiento de juegos, los representantes de soporte son útiles
★★★★★
Monday, March 20, 2023
“Have a CSGO server with them, using it for a…”
Have a CSGO server with them, using it for a pug server for me and my friends, and have no complaints here. In terms of support they are knowledgeable on how things work and mod their servers. Just would have wished I sent in a ticket sooner rather than trying to figure it out myself.
★★★★★
Friday, March 17, 2023
“I recently transferred the hosting of my game server to…”
I recently transferred the hosting of my game server to Citadel Servers, and I am so far quite pleased with the service. The signup procedure was quick and simple, and the company offers a wide selection of hosting options at affordable costs. I haven't encountered any latency or network issues, and the server uptime has been good. It's simple to setup the server to my preferences thanks to the control panel's user-friendly interface and extensive customization choices. Yet, one feature that really distinguishes Citadel Servers is their customer service. Their support staff has always been prompt in responding and very helpful whenever I have had a query or problem. They constantly go above and beyond and are knowledgeable about their services.
★★★★★
Saturday, March 11, 2023
“Ark cluster support, fast ticker response times, so far 1…”
Ark cluster support, fast ticker response times, so far 1 week in and doing good ??
★★★★★
Thursday, March 2, 2023
“I work in sales and their rep Brad really helped…”
I work in sales and their rep Brad really helped me find the best server, very professional sales advise, server setup fast no issues
★★★★★
Tuesday, August 9, 2022
“@CitadelServers do not use this company! They lie about their…”
@CitadelServers do not use this company! They lie about their service. Once you realize they have sold you false support and ask for a refund they tell you they will put it into a credit to use at their company! Lmao! What makes them think I'd use it for anything else Do Not use
★★★★★
Thursday, May 19, 2022
“I already setup a server with Citadel Servers for v…”
I already setup a server with Citadel Servers for v rising, so far so good, they allow you to toggle settings in the game panel which makes it all easy, buddy of mine used them before and said it was good for that kind of thing as i have no idea how to setup myself and my wife is a major eco-nerd and won't let me leave the PC on 24/7 to host for friends.. lol
★★★★★
Thursday, May 19, 2022
“Have a server for last week for rust, works well,…”
Have a server for last week for rust, works well, not had any issues
★★★★★
Thursday, November 18, 2021
“Absolute scammers. I hired a server from Citadel for 2-3…”
Absolute scammers. I hired a server from Citadel for 2-3 months and cancelled back in May. Even though the service was no longer prodived, they've been taking £12 a month from my account ever since (6 months) and are refusing to give it back. Instead, they are saying my account now has "credit" and I can hire another server that I don't want or need. I've never come across a company that keeps charging their customers after a service is cancelled. Additionally, I've never come across a company that refuses to refund when overcharging a customer and instead offering store credit. Absolute shambles. Avoid.
★★★★★
Tuesday, October 5, 2021
“For those thinking of joining Citadel Servers -- don't. Rented…”
For those thinking of joining Citadel Servers -- don't. Rented a Subsistence Server from them that was not properly set up, wouldn't run in-game and gave errors despite saying it was running. Put in a ticket and waited with no reply when the server wouldn't work which was obviously a very urgent issue paying for something that doesn't even work on default setup. I had to delete all files they put on, download everything from the dev and setup myself to get it working halfway -- server still randomly stopped and started and kicked everyone from the game every 5-10 mins of play but we could log right back in as it was magically restarted and up. Finally after days of waiting for a reply and multiple ticket updates we get a one-line reply "random server stoppages should be fixed." No mention of all the crap I went through to set it up when they didn't do it in the first place. Also, you can forget a refund -- you get server "credit" -- why do I want credit on a service that is terrible to begin with? AVOID AT ALL COSTS - We will continue on our current payment until it runs out with them simply because we can't get a refund. I'll happily raise my review from 1 star if service gets better -- but I'm highly skeptical at this point. *Update: After about 3-4 days of it running decent it totally bombed again. Server totally crashes and gives errors, even when i go back to base install or my personal backup of the server -- it crashes. Waiting 2 days so far on a ticket to get it running again. Can I give this review no stars or negative stars? *Update #2 - No response to any ticket to help with our server it's been almost 2 weeks -- they even closed one due to no response after a number of days when they didn't touch it -- the only notes on it are my updates and my issues? All we wanted was a server to play a game with a group of friends and it turned into three weeks of no server, issues and frustration with no responses from Citadel. Everyone stay away from this service, it's a clear scam. Update #3 - A formal complaint was launched to PayPal to get a refund on this service. I can say that this was the quickest response I received from the company as they processed a refund, likely to get me out of their hair and I'm happy to be gone, in a matter of a day. My tickets were closed in the days following and I guess they have an automated process to solicit a review of how the ticket was handled. I assume this is just for show and won't be viewed by anyone seriously -- my response to Shea Sharrock who was handling my tickets was "I think the fact that I had to resort to a formal PayPal complaint against this company for the lack of support and lack of delivery of promised goods says it all. This was one of the single worst experiences I have had for trying to get a server/game/database loaded up and running from a third party company. I have moved to Nitrado and within 5 minutes I had bought, installed and was running my game on that server with no issues and it is still running!" Update #4 - Formal complaint was launched and is now escalated to PayPal for resolution due to the lack of response from Citadel. They suspended my account quickly when this action was taken. This company has a history of doing this, please read all reviews and stay away. Update #5 -- I thought I was done with this scamming server company after my PayPal resolution went through and I got my refund. A year later and they took another PAYMENT for a server I no longer have and an account I can no longer access on their site. PLEASE IF YOU READ THIS STAY AWAY! WORST PROVIDER EVER.
