What is Click2Magic?
Click2Magic helps businesses of all forms and sizes engage their website visitors with its
live chat facility. Not just only live chat, but it also allows business owners to assess
qualified leads and helps them convert into the potential customer base. This real-time
customer engaging software lets you know the behavior, purchasing patterns,
expectations, and needs of the customer, making you work on what they want.
You can integrate Click2Magic across the websites of web and mobile apps as a chat
widget to instantly handle all your client-customer concerns. Be it for sales,
marketplace, tech support, product or service-related inquiries, this customer support
lives chat software ensures to chat with your customers with its seamless features.
Features
Get in touch with your website visitors instantly. Let the Click2Magic live bots or human
agents check into what your visitors are looking for from your website and accordingly
engage them with the answers. Click2Magic has a different range of features to
understand customer behavior. A quick look at its features:
*Widget integration
You can integrate the Click2Magic chat widget on your multiple web or mobile websites
based on the pricing plan you choose.
*Agents
Click2Magic lets you add multiple customer support executives for each property or
website to handle a wide range of customer queries.
*Set Permissions
This live web visitor engagement software lets the business owners set special
privileges on each agent.
*Canned Responses
Keep few ready-made responses with you as a canned message to send instant answers
to your web-visitors or customers.
*Widget Customization
You can customize the chat widget to match it to your business requirements. Using the
facilities of launch requirements and themes of Click2Magic, you can make it look as per
your needs.
*Categories
Click2Magic allows you to monitor the status of your leads. It also lets you edit or delete the information of the lead status.
You can also avail the features of rating and tagging, typing indicator, location and
browser info, notes, auto transfer, CRM integrations, and more based on the pricing plan
you select.
The benefits of using Click2Magic:
- Let your new customers or clients know that you are there for them 24/7 to answer
their basic and complex inquiries.
- Being online to answer your customers will reduce the bounce rate. Thus, can avoid
cart abandonment and convert them into potential paying customers.
- Helps businesses of B2B, understand the behavior of web visitor and launch service or
product campaigns that interest them.
- Giving live chat software to your tech support or help desk teams will make them more
attentive and active towards their responsibility.
- Customer reach is faster, better, and accurate with Click2Magic’s live chat support.
- Opt for interactive chatbots to engage visitors with less human intervention.
- View chat history with the help of archives from Click2Magic.
Suits to the websites of:
eCommerce and Market place,
Financial and Banking systems,
Sales and Tech Support.
visit https://www.click2magic.com to get detailed pricing as per your requirements.