I have Quickbooks but also wanted to add PayPal so I subscribed to cloudbusiness, llc because they supposed accepted monthly payments, (lie, they took $192 asap). Since they snatched up the money I went ahead a tried the app for all of 5 minutes before changing my mind and requesting a refund.
The conversation was as follows: (My original email stars at the bottom.
Dear Ed,
Sorry for bothering you. Our management department has analyzed your request and your situation looks as follows:
We offer 10 free syncs to every customer, so that he/she could test the app absolutely for free and only after he/she makes sure that the app fully suits his/her needs, make a decision regarding paid plan. We also provide in-app online chat with our specialists in order to consult our customers on any matters, including managing of account before and within subscription period.
That's why our company has no refund policy.
We do not force our customers to subscribe until they make such decision by themselves. We offer both monthly and yearly(20% discount) options and customer is able to choose any option he/she prefers.
Our responsibility is to provide a service for customer according to his/her payment. And we are ready to do this. As we see from the system your yearly subscription has already been started and you've already synced 22 transactions with success. So, it means that the app really works.
So, unfortunately, to be compliant with our company policy and to keep fair regulations for all of our users, we are not able to refund the payment.
Let me know in case of any further questions.
Best Regards
Tony Bondar
Support team,
CloudBusiness Company
Machine accuracy. Human approach.
Help us improve! Let us know how did we do today?
Very helpful!
Okay, I guess
Useless!
---- On Fri, 31 Jul 2020 23:54:02 0300 "modernwallsystems.va" wrote ----
Thanks
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-------- Original message --------
From: Diana Gazarian
Date: 7/31/20 3:45 PM (GMT-05:00)
To: "Ed Santana (Modern Wall Systems)"
Subject: Re:[## 12079 ##] Canceled subscription
Hello Ed,
I forwarded your request to our Management department as they process refunds and you will hear back from them next week.
Help us improve! Let us know how did we do today?
Very helpful!
Okay, I guess
Useless!
Best Regards,
Diana Gazarian
Support team,
CloudBusiness Company
Machine accuracy. Human approach.
---- On Fri, 31 Jul 2020 02:47:49 0300 "Ed Santana (Modern Wall Systems)" wrote ----
Diana,
When can I expect the refund to show up?
Thanks,
Ed Santana
Modern Wall Systems
900 Commonwealth Place, Suite 200
Virginia Beach, VA 23464
757-639-4103
WWW.EIFSWALLSYSTEMS.COM
From: Ed Santana (Modern Wall Systems)
Sent: Thursday, July 30, 2020 4:44 PM
To: [email protected]
Subject: RE: [## 12079 ##] Canceled subscription
It was too confusing for me. I’m already setup with QuickBooks but I wanted to add paypal for free. I didn’t realize what I was getting.
Theanks
Ed Santana
Modern Wall Systems
900 Commonwealth Place, Suite 200
Virginia Beach, VA 23464
757-639-4103
WWW.EIFSWALLSYSTEMS.COM
From: Diana Gazarian
Sent: Thursday, July 30, 2020 4:40 PM
To: Ed Santana (Modern Wall Systems)
Subject: Re:[## 12079 ##] Canceled subscription
Hello Ed,
Thank you for contacting us. Would you please specify the reason for quitting the app? Was it not working for you properly?
Many thanks in advance for your reply
Help us improve! Let us know how did we do today?
Very helpful!
Okay, I guess
Useless!
Best Regards,
Diana Gazarian
Support team,
CloudBusiness Company
Machine accuracy. Human approach.
---- On Thu, 30 Jul 2020 23:28:49 0300 "Ed Santana (Modern Wall Systems)" wrote ----
I’m not going to need the app. Please refund the payment I just made.
Processing Transaction layer CHECKCARD 07/30 SYNDER APP DOVER DE activity type debit status type icon pending
Processing. Select to mark activity type debit -191.88 CHECKCARD 07/30 SYNDER APP DOVER DE as Reconciled
-191.88
Thank you.
Ed Santana
Modern Wall Systems
900 Commonwealth Place, Suite 200
Virginia Beach, VA 23464
757-639-4103
WWW.EIFSWALLSYSTEMS.COM