Cloud Direct
★★★★★ 2.9 · 8 Reviews
What is Cloud Direct?
No description yet for Cloud Direct.
Alternatives to Cloud Direct
BackupVaultSpotlightBackupVault is a leading provider of completely automatic, fully encrypted online, cloud backup for servers, laptops, PCs… Learn more about BackupVault.
CloudBerry LabLeverage AWS, Wasabi, Backblaze B2 and local storage. Deliver data protection. Drive profit under your brand with no contracts. Learn more about CloudBerry Lab.
Colosseum Online IncWelcome To Colosseum Online Inc. Colosseum offers an array of services designed to more effectively manage IT infrastructures… Learn more about Colosseum Online Inc.
SysTools Software Pvt. Ltd.SysTools solutions simplify technology by contributing services across diverse ranges that includes Data recovery, Digital… Learn more about SysTools Software Pvt. Ltd..
CloudBacko CorporationCloudBacko Corporation is now a wholly owned subsidiary of Ahsay Backup Software Development Company Limited [HKEx Stock Code… Learn more about CloudBacko Corporation.
datastringDatastring Cloud Backup provides a managed, secure, simplified and reliable service in UK and Ireland. Protect and recover your… Learn more about datastring.
DeposititDepositit is Europe's leading provider of Cyber Security and Business Continuity Solutions and partners with insurers, brokers… Learn more about Depositit.
Future HostingFuture Hosting was founded in 2001 with the mission of combining highly reliable cost-effective hosting with superior customer… Learn more about Future Hosting.
HPEIn 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in… Learn more about HPE.
Jungle Disk, Inc.Jungle Disk provides data protection services to businesses using the Internet creating a much more reliable and consistent… Learn more about Jungle Disk, Inc..
Cloud Direct Reviews (8)
- ★★★★★3
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★4
Review Summary
Generated using AI from real user reviews
Cloud Direct's reputation is sharply divided, with deeply dissatisfied long-term customers on one side and loyal users praising the product and support on the other.
The four one-star reviews paint a consistent picture of exit friction and poor faith. Multiple customers report difficulty canceling service, with the company enforcing a 90-day notice requirement despite years of neglect during their tenure. One reviewer describes feeling misled after a sales rep promised flexible terms before the company allegedly activated a new contract without clear consent. Another felt the company was genuinely unresponsive until cancellation approached, then suddenly became "pushy" and adversarial. A third review alleges the company blames customers for faults to avoid paying bills.
The four highest-rated reviews highlight strong product reliability and responsive support. Users emphasize dedicated personal service, 24-hour availability, and staff who go "beyond the call of duty." One long-term customer calls the company dependable and trustworthy.
The stark contrast suggests two possible dynamics: either customer experience varies dramatically depending on circumstance or tenure, or the company performs well operationally but handles contract terms and cancellations poorly. Buyers should pay close attention to contract language before signing, particularly around notice periods and renewal terms.
★★★★★
Wednesday, July 31, 2019
“Be VERY wary getting into any type of contract with…”
Be VERY wary getting into any type of contract with Cloud Direct - in 2010 I signed a contract that tied me into 1 year service with a 90 day cancellation - in 2012 I was contemplating leaving as had found a cheaper comparable service, however Nathan, their sales guy did a good job convincing me to stay and they would review prices etc - I agreed to try for the short term and he assured me if I still wanted to leave I was free to whenever I wanted - they then tried to automatically activate a fresh 12 month contract! I called Nathan at the time who got this stopped and assured me again that I could leave whenever I wanted with no penalties and no long cancellation period - the prices did reduce with his new structure but over the years have been creeping back up - I have now found a far more cheaper choice on the market now so have decided to cancel Cloud Direct - this has been very difficult. At first emails were just ignored. Now they are insisting on me paying 90 days upfront, even though I pay in arrears for any service I have used and a single backup hasn't been made since the start of June. I have been a loyal customer of this company for nearly a decade and this is how they treat a good customer. Appalling customer service. Be very careful what you get yourself into!!!
★★★★★
Tuesday, November 29, 2016
“A conman who will not deliver what is promised and…”
A conman who will not deliver what is promised and as a supplier, will always tell you what you are supplying is faulty so that he shouldn't have to pay.
★★★★★
Wednesday, December 9, 2015
★★★★★
Monday, March 10, 2014
Lane4“Wish I'd gone direct. Didn't hear anything from them after…”
Wish I'd gone direct. Didn't hear anything from them after we were setup until a few years later when we cancelled our services with them, at which point they were all over me like cheap suit being pushy and trying to tell me the error of my ways. Then when that didnt work they decided to screw us over with the 90 days notice BS in the small print. More fool me I know, but I think you can tell a lot about a company by how they react when you leave them as a customer. Sometimes you feel almost guilty as your waved away with best wishes for the future and a thank you for your custom - that's most definitely not the case with these guys, their attitude sickened me.
★★★★★
Thursday, July 25, 2013
Modalit Ltd“Good cloud service provider. Great product range combined with dedicated,…”
Good cloud service provider. Great product range combined with dedicated, personal service and support.
★★★★★
Tuesday, July 16, 2013
PSCL“Awesome product and service. They can't be faulted - the…”
Awesome product and service. They can't be faulted - the product always works and the support staff are, quite simply, superb. Don't shop around - use them!
★★★★★
Thursday, July 11, 2013
OH Dental Ltd“Cloud direct is one of those company's that actually do…”
Cloud direct is one of those company's that actually do what it says on the tin! If we have ever had to contact them they have been prompt in replying and very helpful. We could not ask for better service.
★★★★★
Friday, July 5, 2013
FDIN Ldt“I have been a customer for a number of years,…”
I have been a customer for a number of years, and am particularly impressed by their 24 hour customer support. They seem to be staffed by people who can't do enough to help, in most cases beyond the call of duty.