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Cloud Next Ltd

★★★★ 3.8 · 45 Reviews

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What is Cloud Next Ltd?

We provide web hosting for WordPress, reseller website hosting, VPS and domains. Our service and platforms are fast, secure, UK based SSD hosting with free SSL and 100% 24/7 UK support. We are based in Derby, UK and have been providing hosting since 2008. We offer a dedicated WordPress platform with WordPress tools, staging platform, StackCache and built-in security auto-updates. Linux and Windows platforms are also available on all packages and a free website transfer service is available. 30 day timeline backups, 10GB mailboxes, 70+ one click installs, DDoS protection and malware scanning included - security as standard and free. Start your hosting adventure with Cloud Next for just £3.99 per month - First month only £1.

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Cloud Next Ltd Reviews (45)

3.8
★★★★
45 reviews
  • ★★★★★30
  • ★★★★1
  • ★★★★★0
  • ★★★★★1
  • ★★★★13

Review Summary

Generated using AI from real user reviews

Cloud Next Ltd receives sharply divided reviews with little middle ground. The company has committed enthusiasts but also deeply dissatisfied customers, primarily around reliability and support consistency.

Positive reviewers consistently praise fast support response times, often within minutes to an hour, and describe staff as helpful and friendly. Many highlight good value for money, noting low prices that don't sacrifice features. Customers with stable experiences report minimal downtime, easy-to-use control panels, and smooth onboarding. Long-term users who've stuck with the company tend to be vocal advocates, some managing 20+ domains without major issues.

Negative reviews centre on frequent prolonged outages lasting days, with several customers citing incidents during critical business periods like Black Friday. A recurring complaint is that support, while fast to respond, delivers minimal or templated answers that don't actually solve problems. Some users report issues escalating: sites going offline without clear explanation, suspension without warning, and staff lacking basic technical knowledge (not knowing .NET framework versions, for example). A few reviewers mention slow response times outside business hours despite promised 24/7 support, and refusal to provide compensation or detailed logs after outages.

The split appears partly tied to infrastructure changes (a Linux server upgrade is mentioned negatively) and possibly differing service tiers or customer types, but the pattern suggests reliability issues persist for a material subset of users, particularly those running business-critical sites.

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