Cloudnine Realtime

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About Cloudnine Realtime

Cloudnine Realtime is a cloud technology and software solutions company serving businesses across the world by providing them with cloud-hosting options. Located in San Diego, California, Cloudnine offers QuickBooks® Hosting in addition to hosting over 750 additional applications. As technology develops and the Cloud continues to become an integral platform for business operations, we can help clients stay ahead of the curve.

Cloudnine Realtime provides you with cloud computing technology like Desktop-as-a-Service (DaaS), Private Virtual Cloud Servers, Shared Virtual Cloud Servers, Hosted QuickBooks and Hosted Exchange. We were born in the accounting industry in 2000, so hosting QuickBooks for accounting firms is where we came from.

Cloudnine Realtime is not just a cloud computing company – we are people who love to help businesses succeed and grow. We want to make sure your business leverages the full advantage cloud computing has to offer.

Mission: We Empower Businesses to Grow with Cloud Technologies, by Building Relationships through Customized Solutions and Superior Support!

Cloudnine Realtime is the winner of CPA Practice Adviser's Readers Choice award 5 years running in 2016.

Cloudnine is an Intuit Commercial Host and Premier Reseller.

Cloudnine Realtime Key Features

  • QuickBooks desktop hosting
  • Exchange services
  • Application hosting
  • Partner programs to white label
  • Superb support

Cloudnine Realtime Reviews

4.7

Out of 5 stars
(63 Reviews)

Excellent!

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Cloudnine Realtime
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from Brexton

Wednesday, August 29, 2018

Going back to the ransom wear attack last year, I felt the management of thecompany did a terrible job communicating the issue as well as their lack of customer service during this crisis.

The just recently switched how you access the cloud and again there are issues and customer service is rude and not helpful. I cannot even log into my account at the moment because their site is done.

They have many many problems.

1 of 1 people found this review helpful.

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from PAXIO Inc.

Thursday, February 16, 2017

We recently switched over to the Cloudnine at the recommendation of our CPA. This would allow us to have team access to all of our accounting and it would allow our CPA to better assist. For the last week we have been have random disconnects and significant periods in which we can not access our data.
Our CPA is not able to access either. We keep getting "we were told all better" followed by "sorry, they [Cloud9} said it fixed"
This is not acceptable from a cloud system. It seems like they may have over sold their capacity or worse they do not have a solid system in the first place.

Response from Cloudnine Realtime:
24 February 2017 at 10:57

Phillip,
We apologize for your negative experience. You were one of three accounts that encountered an error in upgrading an application on your server. We hope you continue to use our service and see that this is not a common occurrence. We provide 99.999% uptime because we understand that downtime is harmful to businesses.

6 of 9 people found this review helpful.

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from Send Out Cards - Distributor

Thursday, January 5, 2017

Horrible customer service. When we first subscribled 3 years ago they were great. Over the last 1-2 years the tech support is non existent. I continually get kicked out of the server and can't get back in. Calling customer support is at least a 1 hour endeavor, and don't even think about leaving a call back number, heaven forbid you are on another call when they decide to call you back! As soon as my contract is up I am leaving.

Response from Cloudnine Realtime:
09 January 2017 at 13:29

We are sorry to hear of your most recent experience. Thank you for your loyalty thus far and your feedback. We'd like to let you know of improvements we have made and continue to make to improve our customer experience. We increased our support staff by 20% to accommodate our growing customer base and our customers growing their business. We are also implementing weekly server reboots to remove issues. In addition, the C9 Portal allows you to submit a ticket, and accomplish many other tasks that eliminate the need to call such as adding a user or an application. We greatly value your business and your dedicated account manager will be reaching out to you today to try to resolve this.

11 of 19 people found this review helpful.

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This page was last updated 30 October 2018 08:02