What is Cloudnine Realtime?
Cloudnine Realtime is a cloud technology and software solutions company serving businesses across the world by providing them with cloud-hosting options. Located in San Diego, California, Cloudnine offers QuickBooks® Hosting in addition to hosting over 750 additional applications. As technology develops and the Cloud continues to become an integral platform for business operations, we can help clients stay ahead of the curve. Cloudnine Realtime provides you with cloud computing technology like Desktop-as-a-Service (DaaS), Private Virtual Cloud Servers, Shared Virtual Cloud Servers, Hosted QuickBooks and Hosted Exchange. We were born in the accounting industry in 2000, so hosting QuickBooks for accounting firms is where we came from. Cloudnine Realtime is not just a cloud computing company – we are people who love to help businesses succeed and grow. We want to make sure your business leverages the full advantage cloud computing has to offer. Mission: We Empower Businesses to Grow with Cloud Technologies, by Building Relationships through Customized Solutions and Superior Support! Cloudnine Realtime is the winner of CPA Practice Adviser's Readers Choice award 5 years running in 2016. Cloudnine is an Intuit Commercial Host and Premier Reseller.
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Cloudnine Realtime Reviews (70)
- ★★★★★54
- ★★★★★8
- ★★★★★0
- ★★★★★1
- ★★★★★7
Review Summary
Generated using AI from real user reviews
Cloudnine Realtime receives sharply divided reviews that do not paint a consistent picture. The majority of reviewers praise responsive, knowledgeable support staff who resolve issues quickly and professionally, often remembering customers by name. Many highlight the ability to work remotely and access files securely across multiple locations. Positive reviewers consistently mention friendly technicians who stay on calls until problems are solved and take a personal interest in their accounts.
However, a vocal minority report serious problems. Some users describe extended outages, account lockouts, and unresponsive support despite urgent tickets and multiple contact attempts. Others cite persistent technical issues—such as incompatible software hosting after security upgrades, random disconnects, and inaccessibility—that remained unresolved over weeks. One review references a ransomware incident and criticized both the company's communication during the crisis and rudeness from support staff afterward. A few users describe the service as having nearly or actually damaged their business operations.
The contrast is stark enough to suggest experiences vary significantly by account, issue type, or support representative. Buyers should recognize that while many customers report excellent service, others have experienced prolonged downtime and unresponsive support during critical problems. This volatility warrants careful evaluation and direct conversations with support before committing, especially for businesses with high availability demands.
★★★★★
Thursday, January 5, 2017
“Horrible customer service. When we first subscribled 3 years ago…”
Horrible customer service. When we first subscribled 3 years ago they were great. Over the last 1-2 years the tech support is non existent. I continually get kicked out of the server and can't get back in. Calling customer support is at least a 1 hour endeavor, and don't even think about leaving a call back number, heaven forbid you are on another call when they decide to call you back! As soon as my contract is up I am leaving.
★★★★★
Thursday, October 27, 2016
“I called technical support and was caller number 2 in…”
I called technical support and was caller number 2 in the cue. It has been over an hour and 45 minutes and I am still on hold. I've been the next caller for nearly an hour. This is absolutely ridiculous.
★★★★★
Wednesday, June 22, 2016
“I would recommend Cloud 9 as a business solution. Has…”
I would recommend Cloud 9 as a business solution. Has worked very well for our company. And are very satisfied with the service.
★★★★★
Thursday, March 24, 2016
“Excellent! Had a small issue arise this morning an needed…”
Excellent! Had a small issue arise this morning an needed some quick help to remedy. Shortly after I completed my help desk ticket I received a call and problem was solved!
★★★★★
Monday, March 14, 2016
“We have seen a huge success with the remote access…”
We have seen a huge success with the remote access for our fairboard. Cloud9 Technical services are always prompt to reply, they even called on Sunday morning.
★★★★★
Monday, March 7, 2016
“Excellent! Had a small issue arise this morning an needed…”
Excellent! Had a small issue arise this morning an needed some quick help to remedy. Shortly after I completed my help desk ticket I received a call and...problem solved!
★★★★★
Thursday, February 4, 2016
“They are great. Immediate. Right there for you. Hardly any…”
They are great. Immediate. Right there for you. Hardly any wait time and fixed the issue right away which in this case was not an issue it was just loading Cloud 9 onto a new computer they jumped onto the computer and did for me in a matter of minutes Great guys!! We've used them for years and recommend them to anyone. Best Patrick
★★★★★
Tuesday, January 26, 2016
“Although I was on hold for a considerable amount of…”
Although I was on hold for a considerable amount of time, the technicians were friendly and helpful. One called me back immediately after we were disconnected. He was able to set up everything I needed on my computer.
★★★★★
Monday, November 2, 2015
“Technician was very helpful and solved my problem.”
Technician was very helpful and solved my problem.
★★★★★
Wednesday, September 30, 2015
“After lengthy wait time, issues were resolved promptly.”
After lengthy wait time, issues were resolved promptly.
