Cloudcherry

Cloudcherry

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What is Cloudcherry?

CloudCherry is a Customer Experience Management (CEM) platform that is changing the way organizations around the globe listen and respond to customers. CloudCherry's innovative journey-based approach, integrations and predictive analytics allow business leaders to quickly understand customer needs to proactively tackle churn, increase recommendations and productivity. With its quick deployment architecture and Customer Experience framework, CloudCherry enables industry-leading response rates, real-time actionable insights and business outcomes. CloudCherry's customer obsession means that support is bundled into the platform for the best CEM value on the market today.

CloudCherry is based out of Salt Lake City UT, with offices in Singapore, India & Dubai.

Serchen Index

29.00
77
Employees
0
Reviews
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Cloudcherry Key Features

Customer Journey Analytics

Predictive Analytics

Survey Deployment

Feedback Collection

Device Responsiveness

Trigger Alerts

Real-Time Analysis

Sentiment Analysis

Customized Dashboards

Actionable Insights

What is Cloudcherry?


Countries Cloudcherry Services Available In

We are a global company


Cloudcherry Pricing

We base our pricing on the maturity level of an organization with its CX.

4 Tiers make up where an organization is at and pricing is ultimately determined by those tiers as well as how many responses you might get.

We do not upcharge for licenses, or to make changes in the platform, and we don't have consulting fees.


Cloudcherry Free Trial Information

A POC is only valuable long-term. CX is not a short-term initiative it can take months to collect feedback from customers to understand some of the impacts. However, we will always consider this.


Cloudcherry Product Details

We have one of the fastest-growing SaaS products on the market because we believe in empowering our users and customers. We do this by providing customization where they need, services where they need help, and profitability to the bottom line. We don't limit who has access because that cripples your CX strategy from getting alignment. We don't hire a consultant or charge you for it to grasp insights and data, instead, we give you dashboards, metrics, analyzers, and predict outcomes so that you can make that call yourself.

Our implementation time will beat anyone's! Some customers have seen 1-2 day turnarounds.

We use Text Analytics to trigger real-time alerts and help teams predict detractors. We utilize the social channels to analyze comments and do deep social listening to trigger

We have deep integrations within most martech, Microsoft, CISCO, Salesforce, and Marketo. We partner with IBM Watson, Cisco, Microsoft, and Salesforce to provide the best resources.

Our platform is self-serve with impeccable support behind it. We don't believe customer experience is just about a survey and a journey map, we believe it is deeper and more rooted in ensuring customers at any channel and level have insights to act on.

We provide a solution that is deep in the customer journey, providing journey mapping structure for organizations. NPS and CSAT to understand the rules of the customer within each segment of the business., because let's be real NPS is useless unless it can be applied to segments of your business to improve on.

We use AI to identify key metrics trends related to NPS, CSAT, and potential churn of current customers. With path analysis, we uncover the causal relationship between different attributes of CX to tell firms what truly drives the customer’s actions – be it their NPS, repeat purchase, advocacy or churn. With advanced predictive analytics, customer experience leaders can pinpoint exactly what they need to do to move the needle and drive ROI.


Cloudcherry Support & Customer Service

We have a global customer support team available 24x7 who are trained product experts ready to assist our customers with any queries or issues while using the product. They will investigate the issue and timely engage the product or Solutions team as required to find a timely resolution to the issues while keeping the customer updated on the progress throughout the issue resolution process.

Do you have a team that you are proud of? We are proud of our highly responsive global support team who are passionate and take pride in delighting our customers at every opportunity.

Are they focused on helping with customer needs? We have a focused team of Customer Experience experts to design and tailor the Customer Experience program as per the exact customer needs and configure in the product by implementation specialists during the onboarding phase to ensure we set up an outcome driven CEM program exactly as per the customer needs. Post Go Live, we have our 24x7 global support team to assist with any issues or queries that might arise while using the product.

What are the methods and availability of these services, do you have a live chat service for example? The global support team is available 24x7 by phone, web or email to get assistance on using the CloudCherry product.

Do you offer customer support in more languages than just English? Currently, Global customer support is available in the English language.


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