We have one of the fastest-growing SaaS products on the market because we believe in empowering our users and customers. We do this by providing customization where they need, services where they need help, and profitability to the bottom line. We don't limit who has access because that cripples your CX strategy from getting alignment. We don't hire a consultant or charge you for it to grasp insights and data, instead, we give you dashboards, metrics, analyzers, and predict outcomes so that you can make that call yourself.
Our implementation time will beat anyone's! Some customers have seen 1-2 day turnarounds.
We use Text Analytics to trigger real-time alerts and help teams predict detractors. We utilize the social channels to analyze comments and do deep social listening to trigger
We have deep integrations within most martech, Microsoft, CISCO, Salesforce, and Marketo. We partner with IBM Watson, Cisco, Microsoft, and Salesforce to provide the best resources.
Our platform is self-serve with impeccable support behind it. We don't believe customer experience is just about a survey and a journey map, we believe it is deeper and more rooted in ensuring customers at any channel and level have insights to act on.
We provide a solution that is deep in the customer journey, providing journey mapping structure for organizations. NPS and CSAT to understand the rules of the customer within each segment of the business., because let's be real NPS is useless unless it can be applied to segments of your business to improve on.
We use AI to identify key metrics trends related to NPS, CSAT, and potential churn of current customers. With path analysis, we uncover the causal relationship between different attributes of CX to tell firms what truly drives the customer’s actions – be it their NPS, repeat purchase, advocacy or churn. With advanced predictive analytics, customer experience leaders can pinpoint exactly what they need to do to move the needle and drive ROI.