Response from CloudCone, LLC:
14 October 2019 at 11:35
It seems like this happened due to a failure in payment from your end.
We're sorry for the inconvenience caused on your end. However, if you have an unpaid invoice against a server/service, our system will send you four emails in four days after the invoice generation; Followed by a temporary service suspension after four days of invoice overdue.
After the temporary service suspension, you will be given 14 more days to cover the pending invoice, which means that after 18 days of pending invoice payment, your service will be automatically terminated, along with the snapshots that belong to this specific server/service.
We also allow clients to inform us prior if there is a delay in payments, which we can manually extend the service interruptions which you faced.
Your invoice is generated On September 15, 2019, due on September 18, 2019, you have contacted us on October 10th which was overdue.