CloudElephant
★★★★★ 5.0 · 8 Reviews
What is CloudElephant?
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CloudElephant Reviews (8)
- ★★★★★8
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
CloudElephant receives overwhelmingly positive feedback from users across all eight reviews, with every reviewer giving it a five-star rating. The service excels in customer support, which emerges as the standout strength—multiple users praise staff for being responsive, patient, and helpful, with one reviewer noting they "actually answer emails" compared to competitors. Setup and ease of use are also consistently praised, even by non-technical users who found the process straightforward once they understood it.
A small minority report initial confusion with the interface, but this appears limited to users less familiar with backup software generally rather than a flaw in CloudElephant itself. One reviewer mentioned a PC slowdown issue, though support resolved it quickly. Performance is otherwise solid, with most users reporting no impact on system speed.
Value for money comes up as a selling point, and the service appears reliable—users report their backups working smoothly across multiple devices. No significant complaints or recurring problems emerge across the reviews. For buyers weighing options, CloudElephant's consistent delivery on support and straightforward implementation stand out as genuine differentiators.
★★★★★
Monday, January 21, 2013
“I started a trial for Cloud Elephant after making the…”
I started a trial for Cloud Elephant after making the monumental mistake of not backing up one of our new PC's right away. I was being lazy after buying it. When we lost all our data 6 months in, I kicked myself all the way to the web search for services. Cloud Elephant was in the price range I was looking for and had some good reviews. I decided to set up the trial; ultimately ending up subscribing to the service after the trial was over. Cloud Elephant was a bit difficult initially for me, interface wise, but i'm not the most tech savvy person, so I can't fault them for that. Someone with a modicum of experience using this type of service on a regular basis will probably have no problems with it. Fortunately, their customer service rocked. I spoke with them over the phone several times, and they were incredibly patient about walking me through things I didn't understand. Follow up email questions were answered promptly and thoroughly, and actually encouraged me to get in touch with them again if I ran into other issues. The service has not slowed my PC's down in the least. I noticed a few reviews had that issue, but ours all are running great, from the get go. We have 4 PC's/Laptops; one of which is relatively old (at least in the tech world sense- 5 years). But we haven't had any issues there, with the exception of one or two updates we had to make. But that was stuff we probably should have done a long time ago anyways, and only took a very short amount of time to complete. They also let us know right away that we would need to do those updates, so there was no scratching our heads and stumbling around, trying to figure out why things weren't working with that one. Overall, a great service, at a great price, and we would absolutely recommend them if you're looking for a new service provider.
★★★★★
Thursday, September 20, 2012
People Profiling“Great product, great value. I have used other providers, but…”
Great product, great value. I have used other providers, but the thing that stands out is the service - they actually answer emails!
★★★★★
Monday, July 16, 2012
Amwise+Facilities“I+found+CloudElephant+on+onlinebackupdir.co.uk.+I+have+taken+out+a+trial+and+it+works+perfectly.+No+complaints.”
I+found+CloudElephant+on+onlinebackupdir.co.uk.+I+have+taken+out+a+trial+and+it+works+perfectly.+No+complaints.
★★★★★
Wednesday, July 4, 2012
Octopus+Flooring“I+am+backing+up+5+pc's+with+Cloud+Elephant.+After+an+initial+hiccup+with+the+first+pc+(user+error!),+I+have+all+5+backing+up+perfectly.+One+pc+slowed+down,+but+support+sorted+the+issue+straight+away.+”
I+am+backing+up+5+pc's+with+Cloud+Elephant.+After+an+initial+hiccup+with+the+first+pc+(user+error!),+I+have+all+5+backing+up+perfectly.+One+pc+slowed+down,+but+support+sorted+the+issue+straight+away.+
★★★★★
Monday, June 25, 2012
“I+am+new+to+online+backups+and+to+be+honest,+I+was+a+bit+confused.+I+must+say,+the+technical+support+was+brilliant+and+I+was+up+and+running+in+10+minutes.+Very+nice,+friendly+staff.”
I+am+new+to+online+backups+and+to+be+honest,+I+was+a+bit+confused.+I+must+say,+the+technical+support+was+brilliant+and+I+was+up+and+running+in+10+minutes.+Very+nice,+friendly+staff.
★★★★★
Sunday, April 29, 2012
“Great,+really+easy+to+setup+and+use.+Helpful+support+staff+too.++No+complaints.”
Great,+really+easy+to+setup+and+use.+Helpful+support+staff+too.++No+complaints.
★★★★★
Wednesday, April 18, 2012
★★★★★
Wednesday, April 4, 2012
Fellows and Chalmers“I have to say I was surprised at how easy…”
I have to say I was surprised at how easy this was to implement. I'm not particularly IT literate, but it really was as simple downloading the desktop software and ticking a few boxes. Done. Seems to be working perfectly and my files are backing up without issue. Very pleased overall.