If I could leave zero stars on this review I would. This service is 100% terrible for NetSuite users. Not only does it not work, it's also extremely slow. When you reach out to support they simply blame Microsoft Exchange for the issues. However, Netsuite for Outlook does not have these issues and works 98% of the time if not 100% of the time in most situations. I would advise against any company choosing this as an alternate to Netsuite for Outlook as you will be wasting your time and be sorely disappointed.