I have CodeGuard, we've had it for years. Yesterday was the first time I've ever needed to use this service. WASTE OF TIME AND MONEY! In restoring a backup, I received an error. Hostgator was not able to help and directed me to CodeGuard's customer service. Are you ready for this one? Their customer service is an answering service! Yup, you heard that right, an answering service. They can't help at all. They can pass a message onto CodeGuard to get back to you on your issue with no estimated timeline to expect a response. Two days later, and two phone calls and STILL no reply from CodeGuard! On my last call, I asked the answering service when I could expect a response. They said they couldn't give a time frame. I was shocked! I asked if it could be as long as a week or a month before anyone got back to me, she said she couldn't say.
DON'T WASTE YOUR MONEY OR YOUR TIME ON THIS RIDICULOUS SERVICE BECAUSE IT SEEMS THEY ACTUALLY DON'T PROVIDE A SERVICE AT ALL!