What is Commence?
Commence Corporation offers several compelling reasons to select them as your partner for Customer Relationship Management software and price is just one of them. Starting at just $12 per user per month you get a comprehensive solution for managing customer relationships, leads and your sales pipeline but there is much more than that. 1) The company offers a robust solution that rivals enterprise level products at a fraction of the cost. In addition to the traditional contact management, sales and lead management applications provided by the majority of CRM software solutions, Commence CRM offers a Marketing Campaign Management, a Help Desk Ticketing system with a Knowledge base, FAQ and internet based Customer Portal, a Document Library, integrated E-mail, Analytical Reporting and a fully integrated Project Management system. Very few CRM solutions that serve the small to mid-size market sector offer this level of functionality. The product is also modular in design which means you can pick and choose only the functionality you require for your business and add additional functionality at any time. The company has now introduced an AI component as an add-on to the full application suite. 2) Commence has a staff of highly experienced personnel that provide Commence customers with best practices and services for Marketing Campaign Management, Lead Management, Sales Opportunity Management and Customer Support. The company offers consulting services such as assistance with creating a Sales Enablement and Marketing Enablement program for improving sales execution and customer service. Commence also offers digital marketing services such as content creation and distribution on social sites. Most competitive solutions do not have an experienced support team in place to provide this level of service. 3) Commence has been providing business software to the small and mid-size community for more than two decades, has several thousand users around the world and has built a reputation for quality products and world class customer service. Customer reviews are excellent. Commence CRM is idea for businesses that require more functionality then is provided by low cost CRM programs but without the cost and complexity of higher end solutions.
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Commence Reviews (43)
- ★★★★★40
- ★★★★★3
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Commence CRM is overwhelmingly well-regarded by its users, with 41 of 43 reviews giving it 5 stars. Users consistently praise the platform for being intuitive and easy to use while offering robust functionality at a reasonable price point. The no-code customization capabilities stand out as a major strength—many reviewers note they can adapt the system to their specific needs without heavy IT involvement or additional costs. The 360-degree customer view on a single screen is mentioned as a key differentiator that improves the user experience.
Customer support emerges as a genuine competitive advantage across reviews. Users repeatedly highlight the responsive, knowledgeable support team, availability by phone, and the company's willingness to work closely during implementation. Many describe staff as professional, friendly, and genuinely focused on meeting business needs rather than just closing a sale. Several long-term customers (some using Commence since the 1990s) cite rock-solid reliability and data security as reasons they've stayed.
The product suits a broad range of organizations—law firms, lead-generation services, repair companies, nonprofits, and startups all report success. Users frequently mention it bridges the gap between basic, low-cost CRMs and expensive enterprise systems. Pricing and value for money are mentioned favorably in multiple reviews, with one user crediting the system with saving their company over $3 million over 12 years.
Only minor concerns surface: one reviewer noted the lack of a customer portal (noted as planned for 2013), and one wished for French language support. The overwhelmingly positive pattern suggests these are exceptions rather than representative issues.
★★★★★
Wednesday, February 13, 2013
Weight Watchers“Commence is hands down the very best CRM solution on…”
Commence is hands down the very best CRM solution on the market for small-to-medium sized businesses. When I researched for a CRM solution for our company, I could barely get people to give me the time of day and their rates were not competitive with my budget needs. Commence had a live person (the sales person that ultimately provided me with my quote) who answered the phone the first time I called. After they got our business, things only got better. I send an email or make a phone call, I get an answer and I get help. My relationship with Commence is what I wish I had with all my vendors. I can't recommend them highly enough.
★★★★★
Friday, February 8, 2013
Med Supply Partners“We evaluated many different CRM systems and found Commence to…”
We evaluated many different CRM systems and found Commence to be the most intuitive and the best value by far. We have been very pleased with the products ability to help us manage our leads and our sales cycles as well as the support we have received from Commence.
★★★★★
Thursday, February 7, 2013
Thompson“I bought Commence as a CRM solution for managing accounts,…”
I bought Commence as a CRM solution for managing accounts, contacts and sales. The product is very good, has a robust feature set yet is intuitive and easy to use. It was also less expensive than others we looked at. I have now added the customer service application which we had planned from the start but held off until we were satisfied with Commence. The application is good and fully integrated with the rest of the CRM applications. Its also considerably less expensive than competitive offerings. It does not have a customer portal but Commence says that will be available in 2013.
