ConnectFirst

ConnectFirst

2 Reviews · Last reviewed on 12 August 2019

What is ConnectFirst?

Connect First Inc. was founded in 2004 and is a privately held company based in Boulder, Colorado. Geoff Mina and Richard Manulkin founded Connect First as a way to revolutionize the contact center industry around the primary mission of providing exceptional customer experiences. Those experiences are derived from a culture of integrity, passion, transparency and communication coupled with world-class, mature telecommunications software that is stable and effective. Today we have over 500 clients worldwide and boast a 97% customer retention rate and zero complaints three years in a row.

ConnectFirst Key Features

Drag and Drop IVR Studio

Customizable Reporting Studio

Automatic Call Distributor (ACD)

Outbound Dialer

TCPA SAFE Mode

Cloud Routing (Call Routing)

Call Tracking Software

Real-Time Analytics

ConnectFirst Reviews

5.0

Excellent!

2 Reviews

Last reviewed on
12 August 2019

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Tuesday, August 13, 2019

from Verafast

Very fast, professional service, when there are issues they take care i=of it and follow up until is it resolved!

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Tuesday, February 25, 2014

from Kimco Products

I tried Connect First for my companies call center. Our call center is very small, only six people. This software was excellent. Easy to use and expandable to manage more aspects than my intended use. It wasn't hard to set up but I did need someone with experience to help me.

6 of 6 people found this review helpful.
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This page was last updated 12 August 2019 16:07