What is Creatio?
Creatio is the leading provider of ONE platform to automate industry workflows and CRM with no-code and maximum degree of freedom. Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales, and Service), industry workflows for 20 verticals and marketplace add-ons. - Marketing Creatio - a ready-to-use platform to automate marketing campaigns and lead management workflows with no-code and maximum degree of freedom. ? - Sales Creatio - an end-to-end platform to automate sales processes of any type with no-code and maximum degree of freedom. ? - Service Creatio - an omnichannel platform to automate customer service workflows of any complexity with no-code and maximum degree of freedom. ?. - Studio Creatio - a no-code platform to automate workflows and build applications with maximum degree of freedom. ? Creatio products can be purchased separately or as a unified CRM solution to automate customer-facing and industry workflows with no-code. All Creatio products are powered with no-code tools as well as out-of-the-box capabilities to help organizations digitize workflows, enhance customer and employee experiences, and boost efficiency across all business units. Creatio enables non-technical users to create powerful business apps without coding with its no-code UI designer, and drag-and-drop visual design tools. Additionally, Creatio provides a marketplace of ready-to-go solutions, connectors, and templates for various use cases. Creatio platform is built on a modern technology stack, which offers maximum degree of freedom to integrate the platform within your organization’s digital ecosystem. Today, thousands of customers launch millions of CRM, operational and industry workflows with our platform every day in 100 countries! Creatio is recognized as a Leader and Strong Performer in multiple Gartner and Forrester reports. Creatio is headquartered in Boston, MA. We have 700 employees in six offices and a local presence in 14 countries. Creatio has long-lasting relationships with some of the world’s most successful organizations including AMD, Bayer, Kraft Heinz, Visteon, Société Générale Group, BNP Paribas Group and many others. For more information, please visit www.creatio.com https://www.creatio.com/page/low-code-software?activity=serchen
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Creatio Reviews (56)
- ★★★★★41
- ★★★★★12
- ★★★★★1
- ★★★★★2
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Creatio earns strong marks for reliability and no-code capability, though onboarding friction and some reporting rough edges temper the enthusiasm.
Users consistently praise uptime and stability—multiple reviewers across different environments report rock-solid performance over years of daily use, with outages rare enough to count on one hand. The no-code workflow builder is the standout feature, repeatedly described as intuitive enough for non-technical staff to configure automations, approvals, and process logic without developer help. This matters especially for agencies and small teams managing multiple client instances. Dashboards and reporting also resonate strongly, with many users noting the ability to build custom views and analytics without touching code. Pricing transparency and modular licensing (pay only for what you need) win genuine appreciation, particularly from nonprofits and startups watching their budgets. Support is generally responsive and knowledgeable when users reach someone, though first-contact wait times frustrate some.
The friction points are real but contained. Onboarding documentation assumes prior CRM experience or IT support, leaving solo operators and small teams frustrated early on; one reviewer had to write custom guides for clients. Scheduled report delivery and some advanced reporting filters are clumsier than they should be for a platform marketed at non-technical users. Mobile experience is functional but notably less polished than the web interface. A few users hit integrations that need custom API work beyond the marketplace connectors, and permissions management feels buried in the admin interface. One reviewer struggled with dashboard setup enough to call it "genuinely painful" without outside help.
★★★★★
Friday, October 18, 2024
★★★★★
Thursday, February 9, 2017
“Among other vendors that we considered, we chose bpm’online. With…”
Among other vendors that we considered, we chose bpm’online. With the help of bpm’online CRM we aligned the work of our marketing, sales and service teams and integrated data from different channels. The bpm’online system provided us with the convenient tool working with lead management . Now, our marketing team can track the complete customer journey. Also, reporting dashboards are powerful and visually appealing. We definitely made a right choice.
★★★★★
Monday, June 22, 2015
“Great system for mid sized businesses, good looking and easy…”
Great system for mid sized businesses, good looking and easy to use. It also includes business process management as part of the main package rather than an added extra which is a bonus!
★★★★★
Thursday, July 11, 2013
“BMPOnline will help you improve your business processes, manage your…”
BMPOnline will help you improve your business processes, manage your marketing efforts, and understand why your customers are (or are not) buying. All for $35. Well worth the investment!
★★★★★
Tuesday, June 11, 2013
“BPMonline is an awesome program for any business. It is…”
BPMonline is an awesome program for any business. It is a powerhouse of an asset and an all-inclusive application that supports every business function. This program will help facilitate the flow between business functions and aid in better monitoring of these functions.
★★★★★
Monday, May 13, 2013
Travel Boutique“The most productive and comfortable in use business process management…”
The most productive and comfortable in use business process management system. It puts together all the sales, accounts, campaigns, marketing tools, financial reports, staff performance, emails, calendar etc. The best way to analyse which direction the business should go, and how it can only improve. It is a substantial CRM software for any business.
