CustomAnswers Software

CustomAnswers Software

17 Reviews · Last reviewed on 14 May 2014

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CustomAnswers Software Reviews

4.9

Excellent!

17 Reviews

Last reviewed on
14 May 2014

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Thursday, May 15, 2014

Excellent product. Our statistics show that CustomAnswers software has dramatically reduced the number of queries sent to our helpdesk. We especially like how the software dynamically changes the order of the answers presented to our clients depending upon up-to-date frequently search terms.

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Wednesday, March 12, 2014

from oneworld Management Company

Awesome support and data provided. Been with CustomAnswers for years. JP has always been available to answer my questions or pull reports that I can't figure out. He is a lifesaver. I highly recommend you trying them out. It will be worth it!

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Wednesday, March 12, 2014

We have been using WebQA since 2002. Over the years, JP has customized the product to fit our needs. He has helped to identify areas to save our company time and money and helped developed our online Donations platform. Their products are outstanding and JP's customer service is extraordinary. If you are looking for a great online CRM and unequaled customer service, look no further than CustomAnswers!

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Tuesday, March 11, 2014

from Vancouver Island University

Product has worked well for our institution. JP has been very responsive to queries and suggestions for the product.

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Wednesday, March 5, 2014

Great product, our company uses it every day.

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Wednesday, March 5, 2014

from WCK Pty Ltd - Port Lincoln, South Australia, AUSTRALIA

I would recommend this company to anyone that is looking for a great online CRM. The support I have had for the company I work for has just been incredible. Nothing is too hard for them. It has been a fantastic learning curve for me & JP has been absolutely amazing to work with. The Customer Service I have received is second to none & the system itself is far superior to anything else on the Market today. Thank you to the team at CustomAnswers for being so great to our Company & for giving us the oppotunity to grow our business bigger just by having such a great CRM. Cheers!

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Wednesday, March 5, 2014

from UBC

Highly customizable tool and easy to use. Their customer service support is the best ever. JP has always gone above and beyond my expectation in providing technical solutions to my inquiries.

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Wednesday, March 5, 2014

from BOLT Solutions, Inc.

Really appreciate the service received from CustomAnswers - JP especially! He worked with us to tailor the solution to our particular needs.

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Wednesday, March 5, 2014

from Vancity

CustomAnswers software is a fantastic product allowing for customization and streamlining of Q&A which saves our company time & money. Our rep, JP, is always available to help with troubleshooting and offering solutions to meet our changing needs. I highly recommend this software to anyone working in a Q&A environment!

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Tuesday, March 4, 2014

from Knoah Solutions

Product is very flexible and CustomAnswers has been great to work with.

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Tuesday, March 4, 2014

from Southern Telecom, Inc.

Custom Answers has been a great addition to our Customer Service platform. Their CRM option, WebQA, has improved our customers' CS experience in many areas. From the initial calls to our our shipping logistics, Custom Answers has helped bring our company to the forefront of customer satisfaction. Their team is always available to help when needed and the help is always first class. I would recommend Custom Answers to anybody looking to improve in the area of Customer Service.

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Tuesday, March 4, 2014

from Camosun

Very useful system. The FAQ aspect of the system has helped us reduce general, repetitive inquiries through traditional mediums (in person and telephone support), and provides answers to those common questions 24x7 (something we cannot do in person/by phone). As well, having online inquires all answered through the Custom Answers system has worked well for us. Customer service is good too! Still needs a few tweaks to make it perfect (such as a Canadian English dictionary), but easily 4 stars.

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Tuesday, March 4, 2014

from Richmond Virtual School

Excellent product for FAQ and Request Type management. Service has been quick and very helpful. Their flexibility has allowed us to custom tailor the product for our school.

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Tuesday, March 4, 2014

from Unitaliving

Excellent program, easy to use, adaptable to ever changing property management needs

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Tuesday, March 4, 2014

from Knoah Solutions

Excellent software with simple architecture.

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Tuesday, March 4, 2014

from WebQA

Great software to use and can be customized to fit any of your needs.

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Thursday, February 27, 2014

from Kevington Building

Excellent product - Really flexible and awesome customer service.

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This page was last updated 05 February 2016 01:00